SolVe Desktop is an interactive, standalone application that generates specific, step-by-step procedures for servicing your Dell EMC products. SolVe Desktop gives you access to trusted best-practice instructions on how to resolve common service tasks for your products, including warnings for known issues, troubleshooting advice from product support engineers, and a wide array of services and resources for many Dell EMC products, including NetWorker, VPLEX, Connectrix, VNX, Data Domain, Isilon, and more. Click here to view a complete list of SolVe Desktop products available to customers and partners.
The SolVe Desktop application can be downloaded from Dell EMC’s Online Support Site. It’s easy to install and automatically prompts you to update, so you’re always sure you have the latest version of the application. SolVe Desktop provides Knowledge Base articles, expert support advice and user resources relevant to your products, as well as how-to videos, top-trending support solutions for your products, and more. To install SolVe Desktop and begin using it today, watch this quick video on Downloading, Installing and Authenticating SolVe Desktop.
Download SolVe Desktop
Prior to downloading the application, know that SolVe Desktop requires Microsoft .NET 4.5.1. If you don’t already have it (or aren’t prompted automatically to install it before downloading SolVe Desktop) you can manually install Microsoft here. Installing SolVe Desktop is easy and fast. Using Google Chrome as a preferred browser, simply visit www.support.emc.com and:
Click “SolVe” on the home page
Select “Executable” and “Download”
Follow the prompts to complete the installation
Authenticate by accepting the End User License Agreement
For additional details on how to install and use SolVe Desktop, the Dell EMC Community Network provides excellent references here:
Our SolVe Engagement Team is focused on providing our customers, partners and internal users with tools and processes to ensure the successful implementation and continued support of your Dell EMC products. Have questions about how to best optimize the SolVe Desktop application and gain greater insights on support procedures for your Dell EMC products? Please reach out to us at SolVeFeedback@emc.com. If you encounter any issues installing SolVe Desktop, please contact the Customer Service Help Desk.