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Get started with Secure Remote Services (formerly ESRS) V3

What is Secure Remote Services v3?

Secure Remote Services (formerly ESRS) is a highly secure, two-way remote connection between your Dell EMC products and solutions and Dell EMC Customer Service. Available at no additional cost with your ProSupport Enterprise option on any legacy EMC system, Secure Remote Services unlocks a wide range of benefits and services, including:

  • Automated health checks to ensure your environment is at optimal performance
  • Continuous remote monitoring and notification for high availability
  • Remote issue analysis and diagnosis, and remote resolution for quicker uptime
  • Predictive analytics-based recommendations through MyService360 and product consoles like Unity CloudIQ


Why upgrade to version 3?

Get access to exclusive connectivity features, advanced reporting and continuous innovation with Secure Remote Services version 3.

Key capabilities



Connect home: Automatic alerting and configuration files sent to Dell EMC Customer Support

Remote connection: Health checks, fixes and upgrades by an authorized, remote support technician

Policy Manager for remote access control and auditing

Massive File Transfer (MFT) for secure and fast, bi-directional large file transfers


Enhanced code level analysis & recommendations via MyService360 with ProSupport Plus


Docker edition available for Linux distributions for added security


Customer installable with automatic version upgrades and fixes (no re-install required)


Virtual (no hardware or OS licenses required)


Remote troubleshooting and Release Certification Matrix analysis on (hyper)-converged systems


Proactive and predictive health analysis and recommendations through Unity CloudIQ


Software Usage Intelligence for analysis and reporting of software licensing and data usage


Please note that v2 will reach Termination of a Software Service Release on April 30, 2018.  You must upgrade to v3 to continue to get support for your connectivity experience after this date.

Get connected

Secure Remote Service360 v3 is self-installable.  Follow the steps below to connect your products.  Make sure you are registered and logged in to Dell EMC Online Support to access the links and documentation below as you get setup.



1.  Prepare your site

2.  Download

3. Install and provision



Learn more

Want to learn more unsure if Secure Remote Services v3 is right for you at this time?  Check out some of our key resources below.  For more technical documentation, knowledgebase articles and more, visit the Support by Product section on Secure Remote Services Virtual Edition within Dell EMC Online Support.