I'm from the Support Center Can you email me the cluster PSNT (serial number) and your contact details, then I will look into the history of the array and get something for you to go forward with this. email me at email@example.com
Anne @ Dell EMC was able to login and assist in getting this corrected. There were 2 issues, the burn in Part Number that was used was incorrect, but the storage controller had to be reformatted first before the correct Part Number + PSTN could be assigned to each Storage Controller.
Thank you Anne, solved almost 3 weeks of trying to solve this issue.