0 Replies Latest reply: Mar 15, 2017 10:42 PM by Pradeepgaddipati RSS

D24.6 lock box issue

Pradeepgaddipati

Hi All,

 

Environment:

Windows Server 2012 R2

Content Server 7.2

Java: 1.8.101 64bit

Tomcat: 8.0.28

deployed: DA , D2 4.6 & D2LS

 

we tried to create document from D2LS from user author,  in the process of  creating document(no response from Edit properties page on wards) "dmadmin" account getting locked and not able to do any operations on the docbase.

 

Please find the below logs from method server

 

14:31:34,307 INFO  [stdout] (http--0.0.0.0-9080-4) 14:31:34.307 [http--0.0.0.0-9080-4] INFO  178 - D2-API v4.6.0000 build 086

14:31:34,308 INFO  [stdout] (http--0.0.0.0-9080-4) 14:31:34.308 [http--0.0.0.0-9080-4] INFO  178 - DFC version : 7.2.0000.0054

14:31:34,308 INFO  [stdout] (http--0.0.0.0-9080-4) 14:31:34.308 [http--0.0.0.0-9080-4] INFO  178 - file.encoding : Cp1252

14:31:34,308 INFO  [stdout] (http--0.0.0.0-9080-4) 14:31:34.308 [http--0.0.0.0-9080-4] INFO  178 - Arguments : {-user_name=dmadmin, -docbase_name=d2ls_dev, -method_return_id=08018a938000ba2c, -locale=en, -singleUse=false, -class_name=com.emc.d2.api.methods.D2GetAdminTicketMethod, -scope=global, -timeout=2147483647}

14:31:34,313 INFO  [stdout] (http--0.0.0.0-9080-4) 14:31:34.313 [http--0.0.0.0-9080-4] ERROR 178 - D2.lockbox file or D2Method.passphrase property within it could not be found.

14:31:34,313 INFO  [stdout] (http--0.0.0.0-9080-4) 14:31:34.313 [http--0.0.0.0-9080-4] ERROR com.emc.common.java.crypto.AESCrypto - {}

14:31:34,313 INFO  [stdout] (http--0.0.0.0-9080-4) java.io.IOException: Invalid encryption key.

14:31:34,314 INFO  [stdout] (http--0.0.0.0-9080-4) at com.emc.common.java.crypto.AESCrypto.encrypt(AESCrypto.java:66) [C6-Common.jar:na]

14:31:34,314 INFO  [stdout] (http--0.0.0.0-9080-4) at com.emc.common.java.crypto.AESCrypto.encrypt(AESCrypto.java:47) [C6-Common.jar:na]

 

 

Error from Docbase log

 

 

 

2017-03-15T06:41:34.135000 1484[4084] 01018a938000657f JMS DO_METHOD TRACE LAUNCH: user: author1, session id: 01018a938000657f, JMS id: 08018a9380000cf6, method: D2GetAdminTicketMethod, host:cindvvwapp01.noramco.com, port:9080, path:/DmMethods/servlet/DoMethod, arguments:-method_verb com.emc.d2.api.methods.D2Method -class_name com.emc.d2.api.methods.D2GetAdminTicketMethod -__dm_docbase__ d2ls_dev -__dm_server_config__ d2ls_dev -docbase_name d2ls_dev -user_name dmadmin -method_return_id "08018a938000aa7d" -locale en

2017-03-15T06:41:34.212000 1484[4084] 01018a938000657f JMS DO_METHOD TRACE LAUNCH: do_method launch: successful: user: author1, session id: 01018a938000657f, JMS id: 08018a9380000cf6, method: D2GetAdminTicketMethod, host:cindvvwapp01.noramco.com, port:9080, path:/DmMethods/servlet/DoMethod

2017-03-15T06:41:34.212000 1484[4084] 01018a938000657f DO_METHOD TRACE LAUNCH: method launch: successful, user: author1, session id: 01018a938000657f, method: D2GetAdminTicketMethod

 

 

2017-03-15T06:41:34.549000 1484[2896] 01018a9380006584 [DM_SESSION_E_PASSWORD_CHECK_GETPWNAM]error:  "Operating System Failure during user validation.  Operation: getpwnam().  Operating System Error: (The referenced account is currently locked out and may not be logged on to.

 

 

)."

 

 

2017-03-15T06:41:34.642000 1484[4084] 01018a938000657f JMS DO_METHOD TRACE LAUNCH: user: author1, session id: 01018a938000657f, JMS id: 08018a9380000cf6, method: D2GetAdminTicketMethod, host:cindvvwapp01.noramco.com, port:9080, path:/DmMethods/servlet/DoMethod, arguments:-method_verb com.emc.d2.api.methods.D2Method -class_name com.emc.d2.api.methods.D2GetAdminTicketMethod -__dm_docbase__ d2ls_dev -__dm_server_config__ d2ls_dev -docbase_name d2ls_dev -user_name dmadmin -method_return_id "08018a938000aa7e" -locale en

2017-03-15T06:41:34.702000 1484[4084] 01018a938000657f JMS DO_METHOD TRACE LAUNCH: do_method launch: successful: user: author1, session id: 01018a938000657f, JMS id: 08018a9380000cf6, method: D2GetAdminTicketMethod, host:cindvvwapp01.noramco.com, port:9080, path:/DmMethods/servlet/DoMethod

2017-03-15T06:41:34.702000 1484[4084] 01018a938000657f DO_METHOD TRACE LAUNCH: method launch: successful, user: author1, session id: 01018a938000657f, method: D2GetAdminTicketMethod

 

 

2017-03-15T06:41:34.998000 1484[5836] 01018a9380006585 [DM_SESSION_E_PASSWORD_CHECK_GETPWNAM]error:  "Operating System Failure during user validation.  Operation: getpwnam().  Operating System Error: (The referenced account is currently locked out and may not be logged on to.

 

Any sugestions?


Regards,

Pradeep