passcode formate error is too many or too few characters in your passcode.
There are two usual causes in your situation:
1. You are entering too many or too few characters as your passcode (you can test by setting up a fixed passcode (find the user and select authentication settings. You can set it to allow and then set the static passcode).
If you're auth fails for the same reason with a static passcode, then the issue is likely:
2. The shared secrets do not match between the RADIUS agent and the client entry on the RADIUS server. With RADIUS the passcode is hashed. If the shared secret does not match you will end up with a long string of characters as your passcode presented to the server, which will fail with the passcode format error.
A fixed passcode is similar to a password. Instead of using a SecurID PIN and tokencode to authenticate, a user can enter a fixed passcode to gain access. RSA recommends that you do not use fixed passcodes because they eliminate all the advantages of two-factor authentication. I’m trying to implement two-factor authentication. I tried both your suggestions and it still giving me the same error… Thanks,