1 2 Previous Next 19 Replies Latest reply: Nov 19, 2014 5:54 AM by Roman Ermolaev RSS

The operation was terminated on the NDMP server - Snapsure configuration

montblanc

Hi,


My first post here on this forum

.


We have at our company the following:


1 NAS CELERRA NS 120 storage


(1 Tape storage Quantum Scalar 50)


1 BACKUP SERVER WINDOWS 2003 WITH SYMANTEC BACKUP EXEC 2010 R3


At the celerra side, we obtained the NDMP license from EMC with snapsure checkpoints and configured correclty like this;


[root@server]#  server_param server_2 -f NDMP -list

server_2 :

param_name                       facility  default     current   configured

maxProtocolVersion                  NDMP          4          4

dialect                             NDMP

snapsure                            NDMP          0          1          1

includeCkptFs                       NDMP          1          1

md5                                 NDMP          1          1          1

tapeSilveringStr                    NDMP         ts         ts

convDialect                         NDMP     8859-1     8859-1

scsiReserve                         NDMP          1          1

bufsz                               NDMP        128        128

v4OldTapeCompatible                 NDMP          1          1

forceRecursiveForNonDAR             NDMP          0          0

excludeSvtlFs                       NDMP          1          1

snapTimeout                         NDMP          5          5


Also, on the backup server side, in Backup Exec, we enabled the option for the backup job with "Backup with integrated checkpoints (SnapSure)"


When we try to run the job, we get an error (inside the Backup Exec software):

The operation was terminated on the NDMP server.

NDMP Mover Halted: Internal Error
NDMP Log Message: SnapSure file system creation fails
NDMP Data Halted: Aborted


WE TRIED TO FIND A SOLUTION WITH SYMANTEC SUPPORT BUT THEY SAID THIS ERROR IS CAUSED (triggered) BY THE NAS CELERRA INFORMING US THAT SNAPSURE IS NOT INSTALLED OR CONFIGURED. BUT WE CONFIRMED THAT SNAPSURE SETUP CORRECTLY. HOW CAN WE DOUBLE CHECK THIS? WHERE CAN WE FIND (PLEASE PROVIDE LINK) A COMPLETE MANUAL FOR SNAPSURE CONFIGURATION CLI


PLEASE HELP




  • 1. Re: The operation was terminated on the NDMP server - Snapsure configuration
    dynamox

    i actually don't think you need to enable that parameter for Backup exec as it passes that parameter when it talks to the datamover. Some application can't pass that parameter (TSM for example) so you have to set that parameter manually.  Try setting that parameter back to 0 and give it a try again. If it still fails, please provide a log entries from the datamover itself around the time you tried to run your backup job. To view log on datamover use the following command on control station:

     

    server_log server_2

  • 2. Re: The operation was terminated on the NDMP server - Snapsure configuration
    montblanc

    Hi DynaMox. Thanks for your fast reply.

     

    I followed your advice: We set the NDMP snapsure config as following.

     

    (Did not restart the NAS or anything else)

     

    [root@nas]#server_param server_2 -facility NDMP -modify snapsure -value 0

     

    RESULT:

     

    [root@nas]# server_param server_2 -f NDMP -i snapsure -v
    server_2 :
    name                    = snapsure
    facility_name           = NDMP
    default_value           = 0
    current_value           = 0
    configured_value        = 0
    user_action             = none
    change_effective        = immediate
    range                   = (0,1)
    description             = Use SnapSure file system for backup

     

     

    Then from Symantec Backup Exec backup server we restarted the job. After 10  minutes or so we got the same error again (The operation was terminated on the NDMP server etc..)

    ALSO SEE LAST LINES FROM LOG FROM COMMAND server_log server_2: (IMPORTANTE: WHEN THE VALUE WAS ON 1, THE JOB ABORTED IMMEDIATELY, NOW IT ABORTS AFTER 10 MINUTES OR SO

     

    2011-08-17 14:22:04: NDMP: 4: Session 060 (thread ndmp060) < Backup type: dump >
    2011-08-17 14:22:04: NDMP: 4: Session 060 (thread ndmp060) Name: FILESYSTEM Value: /root_vdm_1/Tecnologia
    2011-08-17 14:22:04: NDMP: 4: Session 060 (thread ndmp060) Name: LEVEL Value: 0
    2011-08-17 14:22:04: NDMP: 4: Session 060 (thread ndmp060) Name: DUMP_DATE Value: -1
    2011-08-17 14:22:04: NDMP: 4: Session 060 (thread ndmp060) Name: UPDATE Value: Y
    2011-08-17 14:22:04: NDMP: 4: Session 060 (thread ndmp060) Name: HIST Value: Y
    2011-08-17 14:22:04: NDMP: 4: Session 060 (thread ndmp060) Name: SNAPSURE Value: Y
    2011-08-17 14:22:04: NDMP: 4: Session 060 (thread ndmp060) Name: TYPE Value: dump
    2011-08-17 14:22:04: NDMP: 4: 1: source_fsid:31 mount_point:/root_vdm_1/automaticNDMPCkpts/automaticTempNDMPCkpt5-31-1313583724

    2011-08-17 14:27:04: NDMP: 3: < LOG type: 2, msg_id: 0, entry: SnapSure file system creation fails, hasAssociatedMsg: 0, associatedMsgSeq: 0 >

    2011-08-17 14:27:04: NDMP: 4: 2: fsid:-1 mount_point:/root_vdm_1/automaticNDMPCkpts/automaticTempNDMPCkpt5-31-1313583724

    2011-08-17 14:27:04: NDMP: 4: Session 060 (thread ndmp060) NdmpdData::startBackup, SnapSure creation for backup failed

    2011-08-17 14:32:04: NDMP: 4: 2: fsid:-1 mount_point:/root_vdm_1/automaticNDMPCkpts/automaticTempNDMPCkpt5-31-1313583724

     

     

    Please help.

    Thanks.

  • 3. Re: The operation was terminated on the NDMP server - Snapsure configuration
    dynamox

    i don't think this is the issue but let's verify snapsure is licensed:

     

    nas_license -list

  • 4. Re: The operation was terminated on the NDMP server - Snapsure configuration
    montblanc

    Ok,

     

    i ran the command to check the license

     

    [root@nasserver]# nas_license -list


    key                 status    value
    site_key            online    4a 66 f4 92
    advancedmanager     online
    cifs                online
    nfs                 online
    iscsi               online
    snapsure            online

  • 5. Re: The operation was terminated on the NDMP server - Snapsure configuration
    dynamox

    Hmm..i wonder if there is not enough space in the pool where that file system resides. Let's create a snapsure checkpoint manually and see if it succeeds.

     

    fs_ckpt <fsname> -name testcheckpoint -Create

     

    if it succeeds , delete it

     

    nas_fs -delete testcheckpoint -o umount=yes

  • 6. Re: The operation was terminated on the NDMP server - Snapsure configuration
    montblanc

    oops. i think that i did not provide sufficient info. it is not a problem with pool space ...

     

    We use Symantec Backup exec with ndmp to backup network resources and folders that are located ON THE NAS CELERRA  TO OUR QUANTUM SCALAR 50.

     

    We can do a backup sucessfully directly to the QUANTUM SCALAR 50 from our backup server (with Symantec Backup exec) from files and folders that are located on the network. Quantum scalar 50 works ok. The tapes are being used correctly.

     

    But if we want backup resources (what to backup and where) located on the NAS, it fails: see screenshots (in Spanish, sorry):

     

    SEGCIFS = IS OUR CELERRA NAS

     

  • 7. Re: The operation was terminated on the NDMP server - Snapsure configuration
    dynamox

    do you have tape drives presented to datamovers ?

  • 8. Re: The operation was terminated on the NDMP server - Snapsure configuration
    montblanc

    Hi,

     

    present tape drives to data movers-  ?

     

    Is there is easy command to see that information?

     

    i ran this command:

     

    [root@csgesitur nasadmin]# nas_server -info server_2
    id        = 1
    name      = server_2
    acl       = 0
    type      = nas
    slot      = 2
    member_of =
    standby   = server_3, policy=auto
    status    :
      defined = enabled

     

     

  • 9. Re: The operation was terminated on the NDMP server - Snapsure configuration
    montblanc

    Hi again

     

    i can confirm you that the tapes in the Quantum cabinet are correctly presented to the datamovers.

     

    We do not know if we also must present those tapes to the datamover on the Celerra NAS side. ??

     

    please help

  • 10. Re: The operation was terminated on the NDMP server - Snapsure configuration
    dynamox

    NDMP backups can be accomplished via IP , where your backup servers pulls data from the datamover over your ip network or you can present a couple of tape drives directly to datamovers (via AUX ports on datamover) and perform backups via fiber channel network. Which option are you trying to do ?

  • 11. Re: The operation was terminated on the NDMP server - Snapsure configuration
    montblanc

    Hi,

     

    We do backup (NDMP backups) via IP

     

    We have the backup server  which pulls the data from the NAS

    see screenshot

     

    Then destination to Quantum

     

    Quantum device info:

     

     

    please help

  • 12. Re: The operation was terminated on the NDMP server - Snapsure configuration
    dynamox

    in backup exec, can you "uncheck" snapshots so it does not try to create one.

  • 13. Re: The operation was terminated on the NDMP server - Snapsure configuration
    montblanc

    Hi,

     

    If we uncheck the snapshots option, then we lose the option off having SnapSure snapshots.  We obtained a license for that

    [root@csgesitur nasadmin]# server_param server_2 -facility NDMP -list
    server_2 :
    param_name                       facility  default     current   configured
    maxProtocolVersion                  NDMP          4          4
    dialect                             NDMP
    snapsure                            NDMP          0          1          1
    includeCkptFs                       NDMP          1          1
    md5                                 NDMP          1          1          1
    tapeSilveringStr                    NDMP         ts         ts
    convDialect                         NDMP     8859-1     8859-1
    scsiReserve                         NDMP          1          1
    bufsz                               NDMP        128        128
    v4OldTapeCompatible                 NDMP          1          1
    forceRecursiveForNonDAR             NDMP          0          0
    excludeSvtlFs                       NDMP          1          1
    snapTimeout                         NDMP          5          5

     

     

    Also, Symantec reported: (and they refer to EMC)

     

    Problem


    Backups will fail with the error, "0xe000130b - The operation was terminated on the NDMP server" if run on EMC NAS device


    Error


    NDMP Mover Halted: Internal Error
    NDMP Log Message: SnapSure file system creation fails
    NDMP Data Halted: Aborted
    UMI: V-79-57344-4875
    Final error: 0xe000130b - The operation was terminated on the NDMP server.


    Solution


    Cause:
    The backups fail with this error if the SnapSure is not enabled on the EMC server. (Figure 1)
  • 14. Re: The operation was terminated on the NDMP server - Snapsure configuration
    dynamox

    try these commands and tell me if they complete ok

     

    fs_ckpt <fsname> -name testcheckpoint -Create

     

    if it succeeds , delete it

     

    nas_fs -delete testcheckpoint -o umount=yes

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