3 Replies Latest reply: Dec 3, 2017 11:45 PM by hoanhdo RSS

api/types/Sds/instances api return 500 timeout

hoanhdo

Hi all.

My version scaleio : 2.0-12000.122.

My scaleio cluster use mode 5 node. Gateway is configured load balancing use mod jk.

After some months can't access maintanince mode in instanller manager and  can't query /api/types/Sds/instances api.

My script

curl -k -v --basic --user admin:<password> https://<hostname>/api/login

it return a token

curl -k -v --basic --user admin:<token> https://<hostname>/api/types/Sds/instances

* Closing connection 0

* TLSv1.2 (OUT), TLS alert, Client hello (1):

{"message":"java.util.concurrent.TimeoutException: Could not achieve full QueryPoll response in 10000 requests","httpStatusCode":500,"errorCode":1}

 

Thanks.

Best Regards,

  • 1. Re: api/types/Sds/instances api return 500 timeout
    David3

    Hello,

     

    Are there any on going errors being reported on your ScaleIO GW/s?

     

    Check these two log files on your ScaleIO GW:

    /opt/emc/scaleio/gateway/logs/scaleio.log

    /opt/emc/scaleio/gateway/logs/scaleio-trace.log

  • 2. Re: api/types/Sds/instances api return 500 timeout
    hoanhdo

    log scaleio.log :

     

    many logs

     

    2017-12-01 09:10:07,722 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Got rc SUCCESS

    2017-12-01 09:10:07,733 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Send request QueryProperties to MDM

    2017-12-01 09:10:07,733 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Got rc SUCCESS

    2017-12-01 09:10:07,733 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Send request QueryMultipleObjects to MDM

    2017-12-01 09:10:07,734 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Got rc SUCCESS

    2017-12-01 09:10:07,744 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Send request QueryProperties to MDM

    2017-12-01 09:10:07,744 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Got rc SUCCESS

    2017-12-01 09:10:07,744 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Send request QueryMultipleObjects to MDM

    2017-12-01 09:10:07,745 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Got rc SUCCESS

    2017-12-01 09:10:07,755 [ajp-bio-8009-exec-2] INFO  c.e.s.s.s.ConnectionServiceImpl - Send request QueryProperties to MDM

     

    log scaleio-tracer.log:

     

    2017-12-01 09:13:22,073 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Got rc SUCCESS

    2017-12-01 09:13:22,081 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Send request QueryProperties to MDM

    2017-12-01 09:13:22,081 [ajp-bio-8009-exec-3] DEBUG LayeredProtocolConnection - LPC-1239530633 #224df91e6fa8c9a8 [<ip>]: Call internal on command QueryProperties with timeout 60000 unit MILLISECONDS

    2017-12-01 09:13:22,082 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Got rc SUCCESS

    2017-12-01 09:13:22,082 [ajp-bio-8009-exec-3] INFO  c.e.s.s.s.ConnectionServiceImpl - Send request QueryMultipleObjects to MDM

    2017-12-01 09:13:22,082 [ajp-bio-8009-exec-3] DEBUG LayeredProtocolConnection - LPC-1239530633 #224df91e6fa8c9a8 [<ip>]: Call internal on command QueryMultipleObjects with timeout 60000 unit MILLISECONDS

    Thanks

  • 3. Re: api/types/Sds/instances api return 500 timeout
    hoanhdo

    i switch to other mdm some times. it work.

    But i don't known why?