6 Replies Latest reply: Nov 10, 2016 9:45 AM by PastorMike RSS

Backup is incomplete because file "/ddr_files.xml" is missing

Dileep M

Hi Team,

Backup is failing with the following error. However, I am able to do a successful backup to Avamar but not to DD. Client is able to reach to DD.

client OS : Win server 2008 SP1

plugin version and avamar version: 7.1.100-370

2015-05-25 17:00:08 avtar Error <10542>: Data Domain server "xxxxxxx.com", LSU: avamar-xxxxxxx open failed DDR result code: 5341, desc: SSL library error
2015-05-25 17:00:08 avtar Error <10509>: Problem logging into the DDR server:'', only GSAN communication was enabled.
2015-05-25 17:00:08 avtar FATAL <17964>: Backup is incomplete because file "/ddr_files.xml" is missing
2015-05-25 17:00:08 avtar Info <10642>: DDR errors caused the backup to not be posted, errors=0, fatals=0
2015-05-25 17:00:08 avtar Info <12530>: Backup was not committed to the DDR.
2015-05-25 17:00:09 avtar FATAL <8941>: Fatal server connection problem, aborting initialization. Verify correct server address and login credentials.
2015-05-25 17:00:09 avtar Info <6149>: Error summary: 4 errors: 10542, 8941, 10509, 17964
2015-05-25 17:00:09 avtar Info <8468>: Sending wrapup message to parent

Thanks in advance


DIleep M