Welcome to this EMC Support Community Ask the Expert conversation. This Ask the Expert session would like to hear your questions about the TCE program and also take notice how you might like to engage with TCE in the future.
At EMC, Total Customer Experience (TCE) is more than just a phrase. It is a way of thinking and it is also an entire department dedicated to collecting and acting on your feedback. It is that feedback that allows us to engage with you seamlessly in the 3rd platform.
- We use big data to predict when you will need more storage and determine your satisfaction with an engagement without asking for a survey
- We are leveraging your social media voice to understand your thoughts on our current products and to build our next generation.
- We are also building a Cloud like experience by consolidating all of your feedback. Whether you engaged via social, mobile, survey, or direct with a representative, your voice will reach the right person.
- Our social and survey platforms are Mobile ready and we offer a support mobile app so you engage whenever and wherever you need to
|Peter Hunt is currently a Director in the CS Innovation group within EMC's Global Services organization. A professional with over 30 years' experience in Technical Support and consulting, Peter has been with EMC for 8 years. During 2010-2011 Peter managed the Live Chat program globally for EMC's Customer Support Services organization, and in 2011-2013 Peter led the development of the EMC Support mobile app for iPhone and Android platforms.|
|Brad Barker is a Business Operations Consultant with EMC’s Total Customer Experience organization. He is responsible for EMC Customer Experience (CX) programs which won the 2013 TSIA Award for Innovation in CX and have been recognized by winning the prestigious Tempkin Customer Experience Excellence and Omega NorthFace awards for demonstrated distinction in customer listening and loyalty programs.|
|Shawn Murphy is a the Director of Global Quality. He has been engaged in a wide range of high tech roles for nearly 20 years. Today, using his strategic planning, execution and people skills he is committed to the Total Customer Experience (TCE) through product quality, measurement and program excellence. As a Quality Lead for EMC’s TCE team he drives direction of quality, customer experience, and efficiencies through business strategy and requirements. Shawn has created a model which defines and deploys Corporate Quality value and innovation – based on best practices and internal and external voice of customer, field and partner.|
This discussion begins on April 21 and concludes on May 16. Get ready by following this page to receive updates in your activity stream or through email.
|Recognition Bonus: Get an exclusive badge! Engagement in this Ask the Expert session automatically earns you a badge for the current TCE Mission [https://community.emc.com/docs/DOC-34682]. Comments and questions earn you one badge, and video posts earn you both the TCE Mission badge and an additional badge as part of the Video Mission.|
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