Have the reports ever worked? Did you follow the installation instructions for DRS? What versions are you working with?
In your posting, I cannot see the error. Are you getting any errors in the app server console or log files? Can you preview the report (with data) using crystal on the local machine?
Thanks for ur Reply.
Yes, it worked for 2-3 times then after I created new report and imported into the webtop and I tried to open that but it showing the following ERROR. Ya, I followed installation procedure for DRS.
I'm using Crystal Report 2008 version220.127.116.113 and DRS version 6.7.
In app server I got the following Error:
ERROR [http-2020-4] com.documentum.drs.common.ReportHandler - Faile
d to process the report C:\Program Files\Apache Software Foundation\Tomcat 6.0\d
com.crystaldecisions.sdk.occa.report.lib.ReportSDKClientDocException: The docume
nt has not been opened.---- Error code:-2147215349 Error code name:docNotReady
Its not showing your posted image.
After clicking on the rpt file you imported, is it redirecting you to drs application. Kindly confirm the installation of drs.dar file in your repository.
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As described in the article, I would try to add the parameter as described to the java startup of the app server. If that does not help, then I'd probably log a ticket with EMC Support. Is the account that app server service is using a local admin to the server? It may be a permissions issue.