AMS Deployment Does Not Support OS in Foreign Locale

           

   Article Number:     539945                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

VxFlex OS,VxFlex Product Family

 

Issue:

 

 

   

      Issue Description   

   

      AMS deployment failed    

   

      Scenario   

   

      AMS deployment failed during network connection verification due to windows in foreign locale   

   

      Symptoms   

AMS failed in Foreign Locale   
    AMS scaleio-trace.log:   
2018-11-03 20:35:23,738 [ThreadPoolTaskExecutor-1] ERROR c.e.s.a.i.c.m.BmcIpVerificationCommand - Failed to ping from AMS to BMC on ip 192.30.101.812018-11-03 20:35:23,738 [ThreadPoolTaskExecutor-2] ERROR c.e.s.ams.util.net.WindowsPinger - failed to parse ping result    
   

      Impact   

   

      AMS deployment cannot be continued    

                                                             

 

 

Cause:

 

 

   

      Root cause   

   

      AMS can parse the ping results in English only during network verification step, when the OS is not in English locale parsing will fail.   

   

      AMS deployment supports only English (US) locale.   

                                                             

 

 

Resolution:

 

 

   

      Workaround   

   

      None, work as designed.   

   

      Install Windows in English (US) locale.   

                                                             

 

 

Notes:

 

 

   

      Impacted versions   

   

      Not ScaleIO issue   

   

      Windows OS in foreign locale   

   

      Fixed in version   

   

      N/A