DISASTER RECOVERY backup fails with: save: Unable to save the SYSTEM STATE save sets and create the snapshot

           

   Article Number:     539308                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

NetWorker

 

Issue:

 

 

DISASTER RECOVERY backup fails with error below:   

save: Step (1 of 5) for PID-7580: Save has been started on the client 'clientname'.save: Step (2 of 5) for PID-7580: Running the backup on the client 'clientname' for the save set 'pseudo_saveset'.save: Step (3 of 5) for PID-7580: Creating the snapshot for the selected save sets.VSS OTHER: ERROR: VSS failed to process snapshot:save: Unable to save the SYSTEM STATE save sets and create the snapshot.save: Step (4 of 5) for PID-7580: Unable to complete the backup of the disaster recovery save sets. See the savegrp log to track the closure steps of the backup.save: Error occurred during the backup of the disaster recovery save sets.    
                                                             

 

 

Cause:

 

 

   

      Issue affects clients with services which run from a share, eg \\NAS\pathname    
                                                             

 

 

Resolution:

 

 

Fix is in v18.2.0.3 and later, however the following 'Backup Operations' parameter must be used to trigger it:   
   
    save VSS:NSR_SYS_WRITER_WIN32_SERVCOMP_USER=yes