|Article Number: 538477||Article Version: 3||Article Type: Break Fix|
Data Protection Advisor
The following errors are logged by the agent during data collection or during startup:
ERR 32432.44128 20191026:105133 clctr.module - aapiRunRequest(): Unable to run request networker:status as there was an error opening the required pstore D:\Program Files\agent\data\networker_status_NWservername_NetWorker.db.
ERR 46268.18960 20191026:110342 common.localdb.sqlit - csqlRollbackTransaction(): Attempt to rollback without an active transaction
ERR 46268.18960 20191026:110342 com.mod.agentconfig - loadAgentRegisteredConfig(): Error loading agent registered config: cannot open pstore: D:\Program Files\agent\data\agent_config.db
ERR 46268.18960 20191026:110343 common.localdb.pstor - pstoreOpen(): Failed to begin transaction
ERR 46268.18960 20191026:110343 com.mod.agentconfig - loadAgentRegistrationCredentials(): Error loading agent registration credentials: cannot open pstore: D:\Program Files\agent\data\agent_config.db
McAfee anti-virus product was installed on the agent host and actively scanning the DPA Agent folder.
Configure exclusion within McAfee software to not actively scan the DPA Agent folder. Below is the default install directory on Windows for the DPA Agent: