Data Protection Advisor (DPA): Agent logs error opening the required pstore or cannot open pstore

           

   Article Number:     538477                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

Data Protection Advisor

 

Issue:

 

 

The following errors are logged by the agent during data collection or during startup:   
   
    ERR     32432.44128    20191026:105133         clctr.module - aapiRunRequest(): Unable to run request networker:status as there was an error opening the required pstore D:\Program Files\agent\data\networker_status_NWservername_NetWorker.db.       
        ERR     46268.18960    20191026:110342 common.localdb.sqlit - csqlRollbackTransaction(): Attempt to rollback without an active transaction       
        ERR     46268.18960    20191026:110342  com.mod.agentconfig - loadAgentRegisteredConfig(): Error loading agent registered config: cannot open pstore: D:\Program Files\agent\data\agent_config.db       
        ERR     46268.18960    20191026:110343 common.localdb.pstor - pstoreOpen(): Failed to begin transaction       
        ERR     46268.18960    20191026:110343  com.mod.agentconfig - loadAgentRegistrationCredentials(): Error loading agent registration credentials: cannot open pstore: D:\Program Files\agent\data\agent_config.db
   
   
     
                                                           

 

 

Cause:

 

 

McAfee anti-virus product was installed on the agent host and actively scanning the DPA Agent folder.                                                           

 

 

Resolution:

 

 

Configure exclusion within McAfee software to not actively scan the DPA Agent folder.  Below is the default install directory on Windows for the DPA Agent:   
   
    <Install directory>\emc\dpa\agent