PPMA reports "Error: Unable to add Host" when trying to add a Windows host running PowerPath 6.4 or above.

           

   Article Number:     538231                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

PowerPath for Windows 6.4,PowerPath for Windows 6.5,PowerPath Management Appliance

 

Issue:

 

 

Environment :    
    DELL EMC SW :  PowerPath Management Appliance   
                                 PowerPath for Windows 6.4 and above.   
   
    PPMA reports "Error: Unable to add Host" when trying to add a Windows host running PowerPath 6.4 or above.   
    User-added image   
     
                                                           

 

 

Cause:

 

 

PowerPath for Windows v6.4 needs OpenSSL binaries to be installed manually as PowerPath package doesn't ship OpenSSL binaries along.   
    Following is the error seen in the Application event logs of the PowerPath/Windows host:   
   
    EmcPowerPathManagementComponent  EMC PowerPath Error:  EMC PowerPath Remote Management component: Error: OpenSSL binaries are missing in windows\system32 directory and hence EMC PowerPath Remote Management Component service won't be started.   
     
                                                           

 

 

Change:

 

 

Addition of PowerPath for Windows 6.4 (and above) host to PPMA.                                                           

 

 

Resolution:

 

 

Install OpenSSL on the Windows host, the vesion of whiche depends on the PowerPath version.   
    Refer to PowerPath Installation and Administration Guide for the required version of OpenSSL,   
   
    Following is the recommendation mentioned in the Installation and Administration Guide for PowerPath 6.4 :   
   
    Beginning with the 6.4 release of PowerPath for Windows, Open SSL 1.0.x has to be manually installed in the default windows system directory (C:\Windows \System32) for the Remote Management to work. Open SSL is required for the EMC PowerPath Remote Management component service to start. If Open SSL is installed after PowerPath installation, start the EMC PowerPath Remote Management component service manually.
                                                           

 

 

Notes:

 

 

Also, verify that the Management Component is enabled in the Windows host.