|Article Number: 538631||Article Version: 2||Article Type: Break Fix|
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Data Domain system posts an Alert notification to indicate the Storage Processor (SP) has failed.
"Additional Information" within the Posted alert states the cause is a failed coin cell battery.
Note: This article is specifically for the failed coin cell battery - other symptoms/failures for the same Event ID (ENVIRONMENT-00032) are not addressed here.
Event Id: EVT-ENVIRONMENT-00032Event Message: The storage processor has failedObject: Enclosure=1Additional Information: Cause=Coin cell battery failed
Voltage CoinCell_Voltage | Lower Critical going low | Asserted | Reading 2.20 < Threshold 2.20 Volts
platmon: CRITICAL: The storage processor has failed. Enclosure=1 Cause="Coin cell battery failed"
Unexpected system behavior may be encountered until remedial action is taken.
If the battery voltage drops below threshold then the Alert (EVT-ENVIRONMENT-00032) will be posted.
The System Battery (a.k.a Coin cell / CMOS / RTC) has a minimum voltage threshold to function as expected.
Any reading below the given threshold is considered a battery failure & it should be replaced immediately.
For legacy (EMC) Data Domain systems:
For PowerProtect DD systems:
For ALL Legacy (EMC) Data Domain systems: