|Article Number: 538517||Article Version: 15||Article Type: Break Fix|
VPLEX VS6,VPLEX for All Flash,VPLEX Metro,VPLEX GeoSynchrony 6.1,VPLEX GeoSynchrony 6.1 Patch 1,VPLEX GeoSynchrony 6.1 Patch 2
Dell EMC VPLEX Hardware Impacted:
EMC Hardware: VPLEX VS6
EMC Hardware: VPLEX VS6 AFA
EMC Hardware: VPLEX-Metro
Dell EMC VPLEX GeoSynchrony versions impacted:
EMC Software: GeoSynchrony 6.1
EMC Software: GeoSynchrony 6.1 Patch 1
EMC Software: GeoSynchrony 6.1 Patch 2
We have identified a potential WAN-COM latency performance issue on the VS6 Metro configurations for both FC and IP, and any engine type, Single, Dual or Quad. This issue has been noted at several end user sites running GeoSynchrony 6.1.x . This has mostly been noted during high volume activity, like backups.
VS6 Local configurations and VS2s Local and Metro, FC and IP, are not impacted by this issue, except where stated in the list below.
For any end user considering an upgrade of their VS6 Metro FC or IP configuration, or a VS6 Local running on 6.1.x looking to be converted to a Metro or for a GenU, it is recommended that you go to the latest code release GeoSynchrony 6.2. If you have a policy in place that you do not upgrade to the latest code version or have a reason to only go to 6.1 P2 the following actions are in affect:
For any customer/account team inquiries and/or concerns please direct these to the SPM, Julia Miragliuolo.
The issue has been noted during high volume activity, like backups, yet the cause of this issue is actively being investigation.
This issue has been fixed in GeoSynchrony 6.2.
It is recommended that you upgrade to 6.2 versus 6.1P2. See the Issues section above for details.
If you are running on 6.1.x and notice any latency with your WAN-COM where there is any impact, please contact Dell EMC Customer Support and let them know of the issue and impact, and please provide logs for review. We are investigating the issue trying to understand it and determine how to provide a resolution.
Reference KBA 323253, “VPLEX: How to collect logs from a VPLEX Instance?”