Dell EMC PowerPath for Windows: The EMC PowerPath Migration Service 6.5.0 service terminated unexpectedly.

           

   Article Number:     538566                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

PowerPath for Windows,PowerPath for Windows 6.5

 

Issue:

 

 

Dell EMC PowerPath for Windows: The EMC PowerPath Migration Service 6.5.0 service terminated unexpectedly.   
   
    Windows could not start EMC Powerpath Migration service Error 1067 : The process terminal terminated unexpectedly."   
   
    11/6/2019 4:08 PM    Application Error    Faulting application name: PowMigSrvc.exe, version: 6.5.0.165, time stamp: 0x5d2327ee
Faulting module name: ntdll.dll, version: 6.1.7601.24511, time stamp: 0x5d3fa9bd
Exception code: 0xc0000374
Fault offset: 0x00000000000bf302
Faulting process id: 0x1f90
Faulting application start time: 0x01d594bc7a7c9291
Faulting application path: C:\Program Files\EMC\PowerPath\PowMigSrvc.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: b8350457-00af-11ea-968c-38eaa7349834  
                                                           

 

 

Cause:

 

 

Dell EMC PowerPath Engineering is still investigating the cause.                                                           

 

 

Change:

 

 

Upgraded to PowerPath for Windows 6.5.                                                           

 

 

Resolution:

 

 

1. Check Failover Cluster Manager GUI for any presence of PPME Resource.   
   
    If there are any PPME resources then remove the dependency from the Properties of the corresponding Physical Disk Resource and then delete the PPME resource.   
   
    2. Delete the UMD by deleting the files from C:\Program Files\EMC\PPME\db\*.*   
   
    3. Open Regedit.   
   
    A. Delete all the subkeys with Prefix "dm_" EXCEPT for dev_conf under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\EmcPowerPath\KMD_0"   
    or   
    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\EmcPowerPath\KMD_1"    
    The Keys would be dm_ac, dm_control_io_to_clones, dm_funnel_io, dm_wc.   
   
    B. Delete the subkey umd_dev_conf (NOT dev_conf) under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\EmcPowerPath\KMD_0"   
    or   
    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\EmcPowerPath\KMD_1"   
   
    4.Restart the server.   
   
    Note: Steps 2-4 must be done from all the cluster nodes.