[IDPA] IDPA deployment fails at 24% - Avamar Configuration received an exception "ERROR: client validation error for "repl_password"="<IDPA_common_password_entered>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z_.-]{6,31}$)/"

           

   Article Number:     537818                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

Integrated Data Protection Appliance Family,Integrated Data Protection Appliance Hardware,DP4400 Appliance,Integrated Data Protection Appliance SW,Integrated Data Protection Appliance Software,Integrated Data Protection Appliance Software 2.2

 

Issue:

 

 

   

         
  •         IDPA DP4400 - Installation fails at 24%  with Avamar Configuration received an exception error.     
  •      
  •         /usr/local/dataprotection/var/configmgr/server_data/logs/server.log reports errors:     
  •    
   
      2019-10-07 22:40:19,721 INFO  [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "repl_password"="<IDPA_common_password>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z\_\.\-]{6,31}$)/           
            2019-10-07 22:40:19,721 INFO  [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "rootpass"="<IDPA_common_password>" with regex: /(^(?=[-.\w]{6,32}$)(?=.*\d).*[a-zA-Z].*$)/           
            2019-10-07 22:40:19,721 INFO  [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "mcpass"="<IDPA_common_password>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z\_\.\-]{6,31}$)/           
            2019-10-07 22:40:19,721 INFO  [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "viewuserpass"="<IDPA_common_password>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z\_\.\-]{6,31}$)/           
            2019-10-07 22:40:19,724 INFO  [pool-19-thread-8]-avadapter.ConfigAVEServerTask: Execution of Avamar config CLI completed. Exit Value = 3           
            2019-10-07 22:40:19,725 INFO  [pool-19-thread-8]-avadapter.ConfigAVEServerTask: Command output:: Thread[Thread-1395,5,]           
            2019-10-07 22:40:19,725 ERROR [pool-19-thread-8]-avadapter.ConfigAVEServerTask: Error while executing Avamar config CLI : ERROR: main: errors during user input validation: 4
       
       
        The following error can be seen on IDPA ACM UI:         
         
          User-added image
   
                                                             

 

 

Cause:

 

 

The IDPA common password had @ symbol which caused an issue. Example:  Idpa@12345   

         
  •         Avamar does not support @ symbol in the password. The password must be between 6 and 31 characters in length.     
  •      
  •         The password must contain only alphanumeric, hyphen, period, or underscore characters.     
  •      
  •         The password must contain at least one alphabetic character.      
  •    
                                                             

 

 

Resolution:

 

 

The common password should be reset and customer should set another password which meets the requirements to get around this issue. Contact IDPA Support and refer this article.