Data Protection Advisor (DPA): Getting “Datastore Communication failure” error while installing DPA servers.

           

   Article Number:     535319                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

Data Protection Advisor Family,Data Protection Advisor,Data Protection Advisor 18.1

 

Issue:

 

 

After completing installation of DPA Datastore server and attempting to install DPA Application server the following “Datastore Communication failure” error is returned when the Application server attempts to connect to the Datastore   
    User-added image
                                                           

 

 

Cause:

 

 

A firewall is blocking the default communication port (9003) between the Application and Datastore server preventing a successful connection.    
     
                                                           

 

 

Resolution:

 

 

Ensure that the firewall is open for TCP traffic between the Application and Datastore servers for the following ports:         
         
          3741         
          9002         
          9003