Data Protection Advisor (DPA): “Application Exception Details” error return when attempting to install DPA Agent on Windows Server

           

   Article Number:     530859                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

Data Protection Advisor,Data Protection Advisor 6.5

 

Issue:

 

 

When attempting to install DPA Agent on Windows Server the following “Application Exception Details” error was returned:   
   
    User-added image
                                                           

 

 

Cause:

 

 

Version of Windows Server is not supported by by version of DPA Agent which was being installed..                                                           

 

 

Resolution:

 

 

Review the DPA Software Compatibility Guide to ensure the O/S is supported by the version of DPA being installed:   
   
    https://support.emc.com/docu87618_Data-Protection-Advisor-Software-Compatibility-Guide.pdf?language=en_US   
   
    Please contact Dell EMC Technical Support for further details or information.