|Article Number: 537972||Article Version: 2||Article Type: Break Fix|
Data Protection Advisor Family
After completing a successful upgrade from DPA, the services on the Application Server fail to start
No errors where returned during the upgrade on the Application or Datastore Servers
As per install logs from Application and Datastore Servers the upgrade process completed successfully
The command ‘dpa app version’ on Application Server and ‘dpa ds version’ on the Datastore Server confirm that the 19.1 binaries are installed
From server logs after the upgrade was completed the following error is visible:
2019-10-15 14:37:04.793 EDT  FATAL: password authentication failed for user "apollouser"
During the upgrade the Datastore password was changed but the Application Server was not updated with the new password which prevented the Application services from starting.
To resolve this issue the new Datastore password can be set on the Application Server with the following command:
dpa dpa dspassword
After the password has been set the Application services will need to be restarted.
Note this information is outlined in the technical documentation ‘Installation and Administration Guide’ https://support.emc.com/docu93953_Data_Protection_Advisor_19.1_Installation_and_Administration_Guide.pdf?language=en_US&language=en_US
If the new Datastore password is not known then the following procedure can be used to resolve the issue:
Please contact Dell EMC Technical Support for further details or information