XtremIO X2: DAE on X-Brick 1 temperature sensor(s) reporting invalid status (Dell EMC Correctable)

           

   Article Number:     536659                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

XtremIO X2

 

Issue:

 

 

xmcli (tech)> show-alerts   
    Index Description                                                                 Severity Raise-Time               Entity            Name   Index Cluster-Name     Index Alert-Type               State        Alert-Code   
    45    Technician tunnel to XMS is open. Please close it when maintenance is done. major    Wed Aug 21 09:58:01 2019 StorageController X1-SC1 1     eunlwprb-xio1313 1     node_tech_tunnel_opened  outstanding  0407002   
    47    DAE on X-Brick 1 temperature sensor(s) reporting invalid status.            minor    Wed Aug 21 11:31:52 2019 DAE               X1-DAE 1     xxxxxxx 1     jbod_temperature_invalid acknowledged 1800906   
    xmcli (tech)> show-alerts   
    Index Description                                                                 Severity Raise-Time               Entity            Name   Index Cluster-Name     Index Alert-Type               State        Alert-Code   
    45    Technician tunnel to XMS is open. Please close it when maintenance is done. major    Wed Aug 21 09:58:01 2019 StorageController X1-SC1 1     eunlwprb-xio1313 1     node_tech_tunnel_opened  outstanding  0407002   
    47    DAE on X-Brick 1 temperature sensor(s) reporting invalid status.            minor    Wed Aug 21 11:31:52 2019 DAE               X1-DAE 1     eunlwprb-xio1313 1     jbod_temperature_invalid acknowledged 1800906   
    xmcli (tech)> query class="JBOD" prop-list=["temperature_state"]   
    Name: X1-DAE   
    Index: 1   
    DAE-temperature-state: invalid   
    Name: X2-DAE   
    Index: 2   
    DAE-temperature-state: normal   
    Name: X3-DAE   
    Index: 3   
    DAE-temperature-state: normal
                                                           

 

 

Cause:

 

 

Unsupported hardware but ScaleUP run with TA tool doesn't show this, it just stops the script and gives an Alert DAE on X-Brick 1 temperature sensor(s) reporting invalid status.   
    when doing a manual Scaleup it will show the unsupported hardware message   
   
    If the Knowledge Base does not address the corresponding upgradability concerns, contact EMC support.   
    Enter Yes to proceed with the Upgrade, or No to abort : (Yes/No): Yes   
    Please enter a reason, then press Enter to continue (you have 600 seconds)   
    know issue   
    13:42:16 - XMS upgradability validation: no upgradability problems found   
    13:42:26 - Add 6 1.92TB SSDs to X-Brick X1, Slots 54-59.   
    Enter Done when SSDs are in place or Abort to exit the process immediately (Done/Abort): Done   
    13:45:31 - Verifying SSDs added correctly...   
    13:45:41 - The following validation errors detected during SSDs Discovery:   
    13:45:41 - X-Brick 1 SSD 54:   
    13:45:41 - =================   
    13:45:41 -   - Hardware unsupported   
    13:45:41 -   - X2-R not supported   
    13:45:41 - X-Brick 1 SSD 55:   
    13:45:41 - =================   
    13:45:41 -   - Hardware unsupported   
    13:45:41 -   - X2-R not supported   
    13:45:41 - X-Brick 1 SSD 56:   
    13:45:41 - =================   
    13:45:41 -   - Hardware unsupported   
    13:45:41 -   - X2-R not supported   
    13:45:41 - X-Brick 1 SSD 57:   
    13:45:41 - =================   
    13:45:41 -   - Hardware unsupported   
    13:45:41 -   - X2-R not supported   
    13:45:41 - X-Brick 1 SSD 58:   
    13:45:41 - =================   
    13:45:41 -   - Hardware unsupported   
    13:45:41 -   - X2-R not supported   
    13:45:41 - X-Brick 1 SSD 59:   
    13:45:41 - =================   
    13:45:41 -   - Hardware unsupported   
    13:45:41 -   - X2-R not supported
                                                           

 

 

Change:

 

 

Scaleup when adding the first 6 disk to X1-DAE we got the follwing error   
    xmcli (tech)> query class="JBOD" prop-list=["temperature_state"]   
    Name: X1-DAE   
    Index: 1   
    DAE-temperature-state: invalid   
    Name: X2-DAE   
    Index: 2   
    DAE-temperature-state: normal   
    Name: X3-DAE   
    Index: 3   
    DAE-temperature-state: normal
                                                           

 

 

Resolution:

 

 

Please contact Dell EMC Technical Support or your Authorized Service Representative, and quote this Knowledgebase article ID.