|Article Number: 533945||Article Version: 2||Article Type: Break Fix|
VPLEX GeoSynchrony 5.5 Service Pack 2 Patch 1,VPLEX GeoSynchrony 5.5 Service Pack 2 Patch 2,VPLEX GeoSynchrony 5.5 Service Pack 2 Patch 3,VPLEX GeoSynchrony 5.5 Service Pack 2 Patch 4,VPLEX GeoSynchrony 5.5 Service Pack 2 Patch 5
The "show-use-hierarchy" command is failing to get the details of a device after a leg is re-attached with the same name.
After Re-attaching a same mirror leg the "show-use-hierarchy" command is failing with the error "No device with the name <device name>".
Example of this error:
VPlexcli:/> show-use-hierarchy distributed-storage/distributed-devices/device_EAST_UNITY_NONPROD_255
show-use-hierarchy: Evaluation of <<show-use-hierarchy distributed-storage/distributed-devices/device_EAST_UNITY_NONPROD_255>> failed.
cause: Cannot get value of attribute 'used-by'.
cause: Firmware command error.
cause: No device with the name <device name>.
1.List the device reporting error and check if it is healthy.
clusters-involved [cluster-1, cluster-2]
2. Next you will need to check on GUI if the device hierarchy is visible.
a. Follow the steps to check from GUI:
i. Go to Provision storage -- Distributed -- Distributed Devices
ii. Select the Distributed device name and right click on the DD name, then click on the
"View map" option as shown below:
Example of the GUI map view:
3. If the device is present in the map view, follow the below workaround.
a. Restart the Management console via the below command
Restarting EMC VPlex Management Console... done
b. Or refer to the KBA listed below on how to restart the management console,
KBA 334964, "VPLEX: How to restart VPlexManagementConsole to refresh VPLEX CLI/GUI"
If the Device Map is not viewable in the GUI or if the VPlex Management console did not fix the issue please open a live chat with VPLEX support.
NOTE: To open a chat with support go to https://www.dell.com/support/ once on the Support page you should see a Black menu bar, click on "Contact Support" at the far right on the menu bar, this will take you to the "Contact Information" page. On the right side of the screen you will see "Dell EMC Administrative Chat", click on this choice and you will be taken to the Live Chat page. For the first step from the "Select Chat Topic" field click on the drop down arrow on the right and then select the related topic for the chat. Then follow the rest of the steps as asked supplying the necessary info for each questions/selection.