VCF on Dell EMC VxRail vRA deployment fails validation with unable to authenticate to AD

           

   Article Number:     536847                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

VxRack SDDC Family

 

Issue:

 

 

When using VCF 3.8 on VxRail and attempting to deploy vRealize Automation (vRA) the deployment fails with unable to authenticate to Active Directory.   
    User-added image   
    - Authentication with Active Directory fqdn failed for user domain\user. Please check network connectivity and credentials correctness   
     
                                                           

 

 

Cause:

 

 

The problem is caused by a complex password using special symbols.   
    There is extra software between the template to validate credentials.  This does not affect standard vRA, only when deploying vRA through VCF.   
     
                                                           

 

 

Resolution:

 

 

Reduce the complexity of the Password for the service account by not using certain symbols   
    Do not use symbols other than:  @ ! $