Article Number: 000057408
Time: Tue Mar 27 07:19:53 2018 Alert Id: p0-57 Event Id: EVT-ENVIRONMENT-00032 Event Message: The storage processor has failed Object: Enclosure=1 Additional Information: Cause=Voltage is faulty "Voltage is faulty" event found in messages.engineering log =============================================== Mar 15 05:48:27 platmon: CRITICAL: The storage processor has failed. Enclosure=1 Cause="Voltage is faulty" Mar 15 05:48:28 platmon: INFO: Event posted: p0-275 (11000113:28521xxxx): EVT-ENVIRONMENT-00032: The storage processor has failed EVT-OBJ::Enclosure=1 EVT-INFO::Cause=Voltage is faulty Mar 15 05:48:28 platmon: INFO: _ems_post_pubsub_event: Publishing event for alert EVT-ENVIRONMENT-00032
CPU IERR event found in bios.txt log =============================== 1 | 03/15/2018 | 05:33:39 | SMI Critical Interrupt Events Enter_SMI | SMI Critical Interrupt | Asserted | Used AUX Log (LSB 0x0) Used AUX Log (MSB 0x0) 2 | 03/15/2018 | 05:33:41 | CPU Status Events CPU2_Status | CPU IERR | Asserted | CPU External IERR 3 | 03/15/2018 | 05:33:41 | Entering IERR Interrupt Events Enter_SMI | IERR Interrupt | Asserted | Used AUX Log (LSB 0x24) Used AUX Log (MSB 0x0) 4 | 03/15/2018 | 05:33:42 | BMC Chassis Ctrl Events BMC_Chassis_Ctrl | Reset through BMC | Asserted 5 | 03/15/2018 | 05:34:04 | Power Unit DC_State | State Asserted | Deasserted
This issue is found in DDOS versions 5.7 , 6.0, & 6.1
The root cause is SP fault bitmap is overlapped, so when IERR event happens , the warning message incorrectly displays "voltage is faulty"
#define APL_FRU_FAULT_SP_CPUMISC (1 << 17)
#define APL_FRU_FAILEDMAP_VOLTFAULT_SP (1 << 17)
Data Domain
Data Domain, DD9800 Appliance
20 Nov 2020
2
Solution