|Article Number: 529794||Article Version: 3||Article Type: Break Fix|
Dell EMC Unity Family
- ESRS(Centralized) is enabled but is not able to connect to EMC(Message ID:14:46000d) in GUI.
- Can dial in ESRS normally and ESRS status LED showed green.
Operation completed successfully.
Connected to IP-of-ESRS-VE.
ESRS ( Centralized or integrated) showed unknown status sometimes due to network issues . At this time, we can try restart gateway side.
1. Please logon ESRS website and locate the array SN, click ' Set Device OnlineOffine' then tick ‘0’ to set device offline. Meanwhile, ESRS status LED will change from green to grey. After a while, tick back to ‘1- Online’. We can back to GUI page and try refresh ESRS status. If the problem still occurred, please go to step 2.
2. Click gateway (ELMXXXXXXX)and try to restart connectivity service. After a while , back to GUI and check ESRS status. If the ESRS status is still not clear, please try to set device offline then online.