Dell EMC Unity: ESRS is enabled but is not able to connect to EMC in GUI. (User Correctable)

           

   Article Number:     529794                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

Dell EMC Unity Family

 

Issue:

 

 

- ESRS(Centralized) is enabled but is not able to connect to EMC(Message ID:14:46000d) in GUI.   
    - Can dial in ESRS normally and ESRS status LED showed green.    
    User-added image   

         
  1.         Following KB# 488206 and KB# 488611, Verified the network connectivity is good.     
  2.    
   
         
  •         uemcli /sys/support/esrsi checkNetwork       
             Operation completed successfully.     
  •      
  •         telnet <IP-of-ESRS-VE> 9443     
  •    
      Trying IP-of-ESRS-VE...   
          Connected to IP-of-ESRS-VE.   
        
         
  1.         We also tried to restart ESRS service, but the problem persists.      
  2.    
 https://support.emc.com/kb/488206   
    https://support.emc.com/kb/488611   
                                                                

 

 

Cause:

 

 

                                             

ESRS ( Centralized or integrated) showed unknown status sometimes due to network issues . At this time, we can try restart gateway side. 
                                                             

 

 

Resolution:

 

 

   
    1. Please logon ESRS website and locate the array SN, click ' Set Device OnlineOffine' then tick ‘0’ to set device offline. Meanwhile, ESRS status LED will change from green to grey. After a while, tick back to ‘1- Online’. We can back to GUI page and try refresh ESRS status. If the problem still occurred, please go to step 2.     
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      User-added image     
     
      2. Click gateway (ELMXXXXXXX)and try to restart connectivity service. After a while , back to GUI and check ESRS status. If the ESRS status is still not clear, please try to set device offline then online.          
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          User-added image