Dell EMC Unity: Drive Proactive Sparing feature doesn't generate call home until disk is taken offline (User Correctable)

           

   Article Number:     535413                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

Dell EMC Unity Family

 

Issue:

 

 

Drive Proactive Sparing feature doesn't generate call home until drive is taken offline.  The following error is produced when the drive goes offline:   
   
    1678057 [ERROR] System: Disk X_X_X taken offline.
                                                           

 

 

Cause:

 

 

This is functioning as designed.  The copy needs to be completed before we can safely replace the failed drive                                                           

 

 

Resolution:

 

 

No action required a call home will be completed when the sparing operation is complete.