IDPA DP4400 -  Process to Reset Initial Public facing IP addresses for ACM and ESXi Host

           

   Article Number:     529372                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

DP4400 Appliance,Integrated Data Protection Appliance Family

 

Issue:

 

 

IDPA DP4400 -  Process to reset Initial Public facing IP addresses for ACM and ESXi Host without performing a factory reset.                                                           

 

 

Cause:

 

 

In the ACM Installation Wizard, the very first part of the install configures the public facing IP addresses for ACM (eth1) and ESXi Host (vmk0), together with default DNS, default route ..etc.   
   
    If for any reason, the wrong addresses were originally entered and the rest of the IDPA installation has not been completed, then it is possible to reset the addresses to something other without following the procedure to clean up the system or do a factory reset.   
   
   
    NOTE:   

         
  •         This process is only applicable if the IDPA 4400 has not been fully installed and the ACM Wizard is only at the initial network configuration stage for the ACM and ESX public facing IP addresses. If it is past that point, please consult IDPA Support for additional assistance.     
  •    
                                                             

 

 

Resolution:

 

 

Brief:   

         
  •         Recreate all DNS records, (all in lower case), to the required IP addresses,     
  •      
  •         As per best practice for IDPA deployment, ideally align the IP addresses in sequence for IDPA 4400, starting with the ACM as the first and lowest address     
  •      
  •         Reset the status on the ACM to: EULA_ACCEPTED     
  •      
  •         Refresh the ACM URL and then redo the initial network configuration and completed full the installation     
  •    
   
    Detailed Steps:   
         
  •         Perform Steps 1 through 3 from a workstation already on the customer network     
  •      
  •         Perform steps 4 through to 12 from a workstation connected to the back of the IDPA Ethernet Service Port     
  •      
  •         Perform remaining steps from 14, on a workstation already on the customer network     
  •    
   
         
  1.         Delete ALL existing DNS records and confirm that the changes get replicated to ALL DNS servers     
  2.      
  3.         Recreate the DNS records ideally in sequence as per example below:     
  4.    
   
      10.x.y.100    idpa01-idrac     
               
      10.x.y.100    idpa01-acm     
      10.x.y.101    idpa01-esxi     
               
      10.x.y.102    idpa01-vcenter     
      10.x.y.103    idpa01-ddmgmt     
      10.x.y.104    idpa01-dddata01     
      10.x.y.105    idpa01-dddata02     
      10.x.y.106    idpa01-avamarsvr     
      10.x.y.107    idpa01-avamarproxy     
      10.x.y.108    idpa01-dpcsysmanager     
      10.x.y.109    idpa01-dpaappsvr     
      10.x.y.110    idpa01-dpadatastore     
      10.x.y.111    idpa01-dpsindexmaster     
      10.x.y.112    idpa01-ddcdra   
   
         
  1.         Validate ALL DNS records using nslookip <IP-Address>     
  2.      
  3.         Connect a windows workstation to the back of the IDPA 4400 Ethernet Service Port and assign an IP address of 192.168.100.98 with sub-net mask of 255.255.255.0     
  4.      
  5.         SSH as to ACM internal IP address of 192.168.100.100 as user root and password as set by the customer. (Please note that 192.168.100.100 is the factory default internal IP address of the ACM)     
  6.      
  7.         cd /usr/local/dataprotection/var/configmgr/server_data/status/     
  8.      
  9.         Take a backup copy of file applianceStatus.xml  - Issue command: cp -p applianceStatus.xml xx_applianceStatus.xml     
  10.      
  11.         Using vi, edit file applianceStatus.xml     
  12.      
  13.         Change the <applianceState> line so that it reads: <applianceState>EULA_ACCEPTED</applianceState>     
  14.      
  15.         Save, exit and cat the file applianceStatus.xml file to confirm that the changes were correctly saved. The file should look as per below  example:     
  16.    
   
      dpappliance-acm:/usr/local/dataprotection/var/configmgr/server_data/status # cat applianceStatus.xml     
      <?xml version="1.0" encoding="UTF-8" standalone="yes"?>     
      <ApplianceStatus>     
      <applianceState>EULA_ACCEPTED</applianceState>     
      <configAttemptNumber>0</configAttemptNumber>     
      </ApplianceStatus>     
      dpappliance-acm:/usr/local/dataprotection/var/configmgr/server_data/status #   
   
         
  1.         Open a web browser and connect to URL: https://192.168.100.100:8543     
  2.      
  3.         Enter the updated public facing IP addresses for the ACM and ESXi with correct subnet mask and complete the initial network configuration of the ACM wizard     
  4.      
  5.         Disconnect the laptop from the backup of the IDPA Ethernet Service Port      
  6.      
  7.         From a workstation already on the customer network, connect to the ACM URL using the public facing IP address. From example, this would be:  https://10.x.y.100:8543     
  8.      
  9.         Complete the remaining steps of the IDPA installation     
  10.    
   
                                                                

 

 

Notes:

 

 

   

         
  •         This process is only applicable if the IDPA 4400 has not been fully installed and the ACM Wizard is only at the initial network configuration stage for the ACM and ESX public facing IP addresses. If it is past that point, please consult IDPA Support for additional assistance.     
  •