ECS: https://support.emc.com/products/serialnumber/<PSNT> and <SWID> shows "Unavailable Connection"[1]

           

   Article Number:     533806                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

ECS Software,ECS Appliance Software without Encryption,ECS Appliance Software with Encryption,ECS Appliance Hardware Series,ECS Appliance Hardware Gen3 EX3000,ECS Appliance Hardware Gen3 EX300,ECS Appliance Hardware Gen2 U-Series

 

Issue:

 

 

https://support.emc.com/products/serialnumber/<PSNT> shows "Unavailable Connection" in "ConnectIn Status"   
   
    PSNT   
   
    https://support.emc.com/products/serialnumber/<SWID> shows "Unavailable Connection" in "ConnectHome Status"   
   
    SWID   
     
                                                           

 

 

Cause:

 

 

ESRS3 is configured against SWID but Connect Home uses PSNT to send Alert                                                           

 

 

Resolution:

 

 

As of ECS 3.2.*, ESRS3 is configured against SWID but Connect Home (Dial Home) is still send via PSNT KB#523533 (Level 40 internal article).   
   
    This is known issue and there is no Fix available yet   
   
    As long as https://support.emc.com/products/serialnumber/<PSNT> ConnecHome Status is Good   
    and https://support.emc.com/products/serialnumber/<SWID> ConnectIn Status Good and Gateway Connection Available   
    ESRS3 and Connect Home works