XtremIO X2: Excessive instances of "Sym attempted to set prop target_snapshot_set_num_copies_status value for MGMT_EVENT_TYPE_PROT_SESSION_TARGET_NUM_PIT_IN_WINDOW to too_many_pits which has no event code" messages reported within the alert.log file

           

   Article Number:     534583                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

XtremIO Family,XtremIO X2,XtremIO HW X2-R,XtremIO HW X2-R Encrypt Disable,XtremIO HW X2-S,XtremIO HW X2-S Encrypt Disable,XtremIO HW X2-T,XtremIO HW X2-T Encrypt Disable

 

Issue:

 

 

An XMS server's alert.log file contains excessive instances of the following message despite no relevant alerts being reported within the output of the show-alerts XMCLI command:   
    Sym attempted to set prop target_snapshot_set_num_copies_status value for MGMT_EVENT_TYPE_PROT_SESSION_TARGET_NUM_PIT_IN_WINDOW to too_many_pits which has no event code   
   
    Depending on the frequency and volume of the above message, this may result in creation of a dial-home Service Request (SR) for High Incoming Box (HIB) alerts raised on each of the XtremIO clusters managed by the XMS in question (refer to KB 465048 - XtremIO: High Incoming Box (HIB) dial home messages. Error code 29.AAA1.901 and 29.AAA1.902 for High Incoming Box (HIB) for more information on the symptom codes and business rules that apply to XtremIO HIB incidents)
                                                           

 

 

Cause:

 

 

The aforementioned instance is a false positive which is triggered by a software issue within XMS servers managing X2 clusters.    
     
                                                           

 

 

Resolution:

 

 

A permanent fix for this issue will be included within a future (to be determined) XMS software release. Until then, the alert_def_rep_session_too_small_window_target_snapshot_sets alert definition can be modified as follows in order to suppress additional occurrences:   

xmcli (tech)> modify-alert-definition alert-type="alert_def_rep_session_too_small_window_target_snapshot_sets" activity-mode=disabled send-to-call-home=no