DataDomain: DD2200/DD2500 PSU firmware version is not certified for DDOS version 6.2

           

   Article Number:     536464                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

DD2500 Appliance,Data Domain,Data Domain Deduplication Storage Systems,DD2200 Appliance,DD OS,DD OS 6.2

 

Issue:

 

 

DD2x00 systems may report that the firmware on one or both of the Power Supply Units (PSU) is not certified after an upgrade to DDOS version 6.2, or if a new PSU is installed in a DD2x00 system running DDOS 6.2.   
   
    The required firmware version for the PSU is: 08.02   
    New PSU may ship with the firmware version: 10.01   
   
    The current firmware versions for the PSU can be found in the daily autosupport report under the heading: Firmware Show All   
   
    In the following snippet the PSU 0 is running the uncertified firmware:   
   
    PSU 0     Firmware Version     
      Current   10.01*     
      Required  08.02     
      Vendor    ACBEL POLYTECH INC.     
     
      PSU 1     Firmware Version     
      Current   08.02     
      Required  08.02     
      Vendor    ACBEL POLYTECH INC.
                                                           

 

 

Resolution:

 

 

Contact Data Domain Technical Support to have the correct PSU firmware loaded.