IDPA Deployment Stuck at 6%

           

   Article Number:     529644                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

DP5800 Appliance,Integrated Data Protection Appliance Family,Integrated Data Protection Appliance Software,Integrated Data Protection Appliance

 

Issue:

 

 

During Deployment of Integrated data protection appliance it reports errors with being able to deploy the AVproxy.    
   
    Seeing Errors as follows on the /usr/local/dataprotection/var/configmgr/server_data/logs/server.log file   
        

Line 10519: 2019-01-22 22:34:09,746 INFO  [pool-5-thread-14]-avadapter.AvamarMcsdkUtil: getDomain() looking for domain name dpappliance-vcsa.idpa.local    Line 10536: 2019-01-22 22:34:09,849 ERROR [pool-5-thread-14]-avadapter.AvamarMcsdkUtil: getDomain()Failed to get domain from Avamar. Reason:com.avamar.mc.sdk20.McsFaultMsgException: McsFaultMsgException    Line 10567: 2019-01-22 22:34:19,873 INFO  [pool-5-thread-14]-avadapter.AvamarMcsdkUtil: getDomain() looking for domain name idpa-vcenter.emc.local    
   
    Other errors may include   
        
Line 12337: 2019-01-22 22:35:20,072 INFO  [pool-5-thread-14]-avadapter.AvamarMcsdkUtil: getClient() looking for client name idpa-vcenter.emc.local/dpappliance-vcsa.idpa.local    Line 12354: 2019-01-22 22:35:20,122 ERROR [pool-5-thread-14]-avadapter.AvamarMcsdkUtil: getClient()Failed to get client from Avamar. Reason:com.avamar.mc.sdk20.McsFaultMsgException: McsFaultMsgException    
   
                                                                

 

 

Cause:

 

 

   
    caused by a duplicate or incorrect entry of the vCenter in the DNS or host file of the ACM.   
   
    if you perform a nslookup on the IP address you will see a name different from the actual vCenter hostname. it is possible that the implementations/Professional services engineer has added the dpappliance-vcsa.idpa.local entry in the DNS early because of the errors seen in KB article: 516540    
   
   
   
     
                                                           

 

 

Change:

 

 

a change to the DNS entries or host files on the ACM                                                           

 

 

Resolution:

 

 

correct the DNS entries or host file for incorrect vCenter hostname.