DP4400 deployment failed at 63% at Configuring Protection Storage with error: Failed to enable cloud

           

   Article Number:     531835                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

DP4400 Appliance,Integrated Data Protection Appliance Family

 

Issue:

 

 

   

      DP4400 deployment failed at 63% at Configuring Protection Storage with error: Failed to enable cloud.     
     
      User-added image   
                                                             

 

 

Cause:

 

 

Enabling Data Domain cloud tier feature failed as the needed DDVE license files were either missing or corrupted.       
       
        From ACM logs: /usr/local/dataprotection/var/configmgr/server_data/logs/server.log
   
        

      INFO  [pool-5-thread-20]-util.SSHUtil: Remote command using SSH execution status:       Host     : [x.x.x.x]      User    : [sysadmin]   Password : [********]   Command  : [cloud enable]       STATUS   : [74]INFO  [pool-5-thread-20]-util.SSHUtil:  STDOUT   : [Encryption is recommended on the cloud tier.                        Do you want to enable encryption? (yes|no) [yes]: yes                    **** The system is not licensed for encryption.                    ^M]INFO  [pool-5-thread-20]-util.SSHUtil:  STDERR   : []ERROR [pool-5-thread-20]-util.SSHUtil: Failed to executed remote command using SSH.INFO  [pool-5-thread-20]-ddadapter.ConfigDataDomainTask: Failed to execute: cloud enableERROR [pool-5-thread-20]-ddadapter.ConfigDataDomainTask: ApplianceException occurred while executing Datadomain config task.com.emc.vcedpa.common.exception.ApplianceException: Failed to enable cloud.        at com.emc.vcedpa.ddadapter.ConfigDataDomainTask.enableCloud(ConfigDataDomainTask.java:765)        at com.emc.vcedpa.ddadapter.ConfigDataDomainTask.configureDD(ConfigDataDomainTask.java:299)        at com.emc.vcedpa.ddadapter.ConfigDataDomainTask.run(ConfigDataDomainTask.java:1820)        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)        at java.lang.Thread.run(Thread.java:748)Caused by: com.emc.vcedpa.common.exception.ApplianceException: Failed to enable cloud.        at com.emc.vcedpa.ddadapter.ConfigDataDomainTask.enableCloud(ConfigDataDomainTask.java:762)        ... 5 moreINFO  [pool-5-thread-20]-abstracts.ProductPlugin: Received notifyStatus from task : DATA_DOMAIN:CONFIG:DATA_DOMAIN_SERVER:0:FAILED:7:25%:1:0INFO  [pool-5-thread-20]-abstracts.ProductPlugin: Action progress percentage = 62 for action : DATA_DOMAIN:CONFIGINFO  [pool-5-thread-20]-abstracts.ProductPlugin: All tasks completed either successfully or with failure for action :DATA_DOMAIN:CONFIGINFO  [pool-5-thread-20]-abstracts.ProductPlugin: Setting config state as partially completed for action :DATA_DOMAIN:CONFIGINFO  [pool-5-thread-20]-configure.WorkflowManager: Received notifyStatus from action : DATA_DOMAIN:CONFIG:PARTIALLY_COMPLETED:0:62%:1:0INFO  [pool-5-thread-20]-configure.WorkflowManager: Overall progress percentage = 63INFO  [pool-5-thread-20]-configure.WorkflowManager: Warnings = 0INFO  [pool-5-thread-20]-configure.WorkflowManager: Errors = 1INFO  [pool-5-thread-20]-configure.WorkflowManager: Are there critical components failed = trueINFO  [pool-5-thread-20]-configure.WorkflowManager: All actions completed either successfully or with failure for product : DATA_DOMAININFO  [pool-5-thread-20]-configure.WorkflowManager: Setting config state as partially completed for product :DATA_DOMAIN    
   
                                                                

 

 

Resolution:

 

 

Issue was resolved after the license file was regenerated for DDVE and the deployment completed with out issues. Kb created for the issue.