Data Domain: How to delete the support bundle and core files from admin mode

           

   Article Number:     531227                                   Article Version: 2     Article Type:    How To 
   

 


Product:

 

Data Domain

 

Instructions:

 

 

Issue: How to delete the support bundle and core files from the admin mode in DD. Sometimes DD becomes unresponsive as the /ddr/var partition reached to 100% due to excessive log files such as support bundle and core file in the support  or core directory.   
   
    Resolution:   
   
    Deleting the support bundle and core files from the admin mode.   
   
    1. To list the support bundle in the /ddr/var/support directory   
   
    #support bundle list   
   
    sysadmin@ddve3060# support bundle list   
    File                                               Upload   Size     Time Created   
                                                       Status   (KiB)   
    ------------------------------------------------   ------   ------   ------------------------   
    ddve3060-support-bundle-0810125218.tar.gz                   386166   Fri Aug 10 12:52:18 2018   
    ddve3060-support-bundle-0927190915.tar.gz                   499385   Mon Jan 14 14:52:41 2019   
    ddve3060-support-bundle-0810125218.tar.gz.spltaa            102400   Mon Jan 28 15:25:30 2019   
    ddve3060-support-bundle-0810125218.tar.gz.spltab            102400   Mon Jan 28 15:25:31 2019   
    ddve3060-support-bundle-0810125218.tar.gz.spltac            102400   Mon Jan 28 15:25:32 2019   
    ddve3060-support-bundle-0810125218.tar.gz.spltad            78966    Mon Jan 28 15:25:32 2019   
    ------------------------------------------------   ------   ------   ------------------------   
   
    2. To delete the support bundle.   
   
    #support bundle delete (file name)   
   
    sysadmin@ddve3060# support bundle delete ddve3060-support-bundle-0810125218.tar.gz.spltad   
    Deleted ddve3060-support-bundle-0810125218.tar.gz.spltad.   
   
    3. To list the core files in the core directory   
   
    #support core dump list   
   
    sysadmin@ddve60# support coredump list   
    File                              Size        Time Created   
    -------------------------------   ---------   ------------------------   
    dd_vtl.core.20024.1520258852.gz   3.7 MiB     Mon Mar  5 19:37:33 2018   
    dd_vtl.core.20428.1520259125.gz   3.7 MiB     Mon Mar  5 19:42:05 2018   
    dd_vtl.core.21012.1520259750.gz   3.7 MiB     Mon Mar  5 19:52:30 2018   
    dd_vtl.core.21012.splitaa.gz      1022 KiB    Mon Apr 30 07:21:43 2018   
    ddsh.core.24851.1513138639.gz     1.1 MiB     Wed Dec 13 09:47:19 2017   
    sms.core.5994.1541727146.gz       318.6 MiB   Fri Nov  9 07:07:39 2018   
    -------------------------------   ---------   ------------------------   
    sysadmin@ddve60#   
   
    4. To delete the core dump file.   
   
    sysadmin@ddve60# support coredump delete sms.core.5994.1541727146.gz   
    Deleted sms.core.5994.1541727146.gz.   
   
    Note: As customer do not have the access for bash mode  after upgrade to DD OS 6.1 for security reasons, they can remove the files from the admin mode also.