|Article Number: 531403||Article Version: 2||Article Type: Break Fix|
ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Software,ECS Appliance,ECS Appliance Hardware Series
Source: Enterprise Vault
Date: 12.03.2019 22:02:25
Event ID: 28944
Task Category: Storage File Watch
The 3rd party storage system application 'EMC Elastic Cloud Storage (ECS) Streamer' has logged the following message:
Reason = 0x80070057
Description = Required input parameter is NULL. Parameter name = 'StoreIdentifier'.
The Elastic Cloud Storage (ECS) device returns back an ID for files stored on the device. Enterprise Vault (EV) stores this ID in the Vault Store MemberTableStore_XXX table in the SPStoreIdentifier column. This ID is used later by EV anytime the data needs to be retrieved from the device. Occasionally the device returns a null value to EV as the item has not been fully stored on the device yet. Being CPU focus has returned back to EV with a null return value for this ID the entry is not allowed to be added to the MemberTableStore_XXX table. Without the entry in MemberTableStore_XXX the item will fail to retrieve and throw Event 28944.
Issue is reported in Veritas knowledgebase Article - https://www.veritas.com/support/en_US/article.100044142
Upgrade Enterprise Vault => 12.3.1.