|Article Number: 535007||Article Version: 4||Article Type: Break Fix|
Dell EMC Unity 300F,Dell EMC Unity Family,Dell EMC Unity Hybrid,Dell EMC Unity All Flash
You may have provided invalid Dell EMC support credentials. Verify that at 'Settings -> Support Configuration -> Dell EMC Support Credentials' in Unisphere, or using uemcli '/sys/support/account' command. (Error Code:0x6400b82)
Support credentials has special characters [ like &,*,$,?,etc ] present at the start/end of the password.
This is being used to configure Integrated ESRS.
Special characters are not supported at the start/end of the Integrated ESRS password.
The support credential password has changed and it now contains special characters at the start/end.
The support credential password for username which was used to configure Integrated ESRS, contained special character [ &,*,$,?,etc ] at the starting/ending.
Once the password is been reset follow the below steps :