Dell EMC Unity: How to handle either Missing or Removed ESRS keepalive status (Dell EMC Correctable)

           

   Article Number:     529015                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

Dell EMC Unity Family

 

Issue:

 

 

Unisphere may display EMC Secure Remote Services Status as either "Missing" or "Removed".   
   
    "svc_esrs_ve -s" command output may show ESRS state as either “Managed and Missing” or “Managed and Removed” status.   
   
   
    Note   
    Dell EMC can remotely connect to the array using ESRS without any issue.   
    This issue seen on Integrated and Centralized ESRS.   
   
     
                                                           

 

 

Cause:

 

 

ESRS keepalive status on ESRS side gone out of sync requiring manual intervention   
     
                                                           

 

 

Resolution:

 

 

Please contact Dell EMC Customer Support Center or your service representative for assistance and reference this article ID.                                                           

 

 

Notes:

 

 

ESRS keepalive "Managed and Missing" status example   
        

      svc_esrs_ve -s     
      ESRS Type:       Integrated     
      ESRS State:     Managed and Missing     
      ESRS Version:     3.20.00.08     
      System SN:     CETV0000000001     
      EULA accepted:     Yes     
      Initialization:     Completed     
      Remote Dail In:     Enabled     
      Gatway SN:     ABCDEFGHIJKLMN     
     
      ve_esrs_poll.log file     
      *******************     
      Mon Dec 24 04:12:05 2018 ESRS_VE.pl:18532: Creating ESRS VE REST request for ACTION_KEEPALIVE2     
      Mon Dec 24 04:12:06 2018 ESRS_VE.pl:18532: Base url for ACTION_KEEPALIVE2 is: esrs/v2/devices/UNITY/CETV0000000001/keepalive     
      Mon Dec 24 04:12:07 2018 ESRS_VE.pl:18532: Base url for ACTION_KEEPALIVE2 is: esrs/v2/devices/UNITY/CETV0000000001/keepalive     
      Mon Dec 24 04:12:11 2018 ESRS_VE.pl:18532: Keepalive request: esrs/v2/devices/UNITY/CETV0000000001/keepalive     
      Mon Dec 24 04:12:11 2018 ESRS_VE.pl:18532: Headers: $VAR1 = {     
                'Content-Type' => 'application/json',     
                'Date' => 'Fri, 21 Dec 2018 03:36:00 GMT',     
                'Accept' => 'application/json',     
                'Authorization' => 'UNITY:CETV0000000001:NAjlXpC7jek1yxoK099H1UdwdtI=,domain=Device'     
              };     
     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: The eVE feature is ENABLED     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Retrieving the current provisioning state from the CP DB (1)     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: REST client constructor host: https://localhost:8080/     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Base url for ACTION_GET_PROVISION_STATE is: api/types/esrsParam/instances?fields=esrsConfigStatus,esrsVeAddress,isCentralized,enabled     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: ESRS is enabled     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: ESRS VE type is Centralized     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Integrated ESRS VE has NOT been provisioned     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Check the request response for errors     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: $VAR1 = {     
                'responseContent' => '{"productStatus":"Missing","productSN":"CETV0000000001","productModel":"UNITY","veStatus":"Online","veVersion":"3.32.00.08","veSN":"ABCDEFGHIJKLMN","scriptRequests":[]}',     
                'responseDate' => 'Mon, 24 Dec 2018 04:12:12 GMT',     
                'responseCode' => '200',     
                'responseType' => 'application/json'     
              };     
     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Action completed successfully with: 200     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Extracting product status from keepalive 2.0 response     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: getKeepAlive2Status: product status is Missing     
      *******************   
   
   
    ESRS keepalive "Managed and Removed" status example   
        
      svc_esrs_ve -s     
      ESRS Type:       Integrated     
      ESRS State:     Managed and Removed     
      ESRS Version:     3.20.00.08     
      System SN:     CETV0000000001     
      EULA accepted:     Yes     
      Initialization:     Completed     
      Remote Dail In:     Enabled     
      Gatway SN:     ABCDEFGHIJKLMN     
     
      ve_esrs_poll.log file     
      *******************     
      Mon Dec 24 04:12:05 2018 ESRS_VE.pl:18532: Creating ESRS VE REST request for ACTION_KEEPALIVE2     
      Mon Dec 24 04:12:06 2018 ESRS_VE.pl:18532: Base url for ACTION_KEEPALIVE2 is: esrs/v2/devices/UNITY/CETV0000000001/keepalive     
      Mon Dec 24 04:12:07 2018 ESRS_VE.pl:18532: Base url for ACTION_KEEPALIVE2 is: esrs/v2/devices/UNITY/CETV0000000001/keepalive     
      Mon Dec 24 04:12:11 2018 ESRS_VE.pl:18532: Keepalive request: esrs/v2/devices/UNITY/CETV0000000001/keepalive     
      Mon Dec 24 04:12:11 2018 ESRS_VE.pl:18532: Headers: $VAR1 = {     
                'Content-Type' => 'application/json',     
                'Date' => 'Fri, 21 Dec 2018 03:36:00 GMT',     
                'Accept' => 'application/json',     
                'Authorization' => 'UNITY:CETV0000000001:NAjlXpC7jek1yxoK099H1UdwdtI=,domain=Device'     
              };     
     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: The eVE feature is ENABLED     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Retrieving the current provisioning state from the CP DB (1)     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: REST client constructor host: https://localhost:8080/     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Base url for ACTION_GET_PROVISION_STATE is: api/types/esrsParam/instances?fields=esrsConfigStatus,esrsVeAddress,isCentralized,enabled     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: ESRS is enabled     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: ESRS VE type is Centralized     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Integrated ESRS VE has NOT been provisioned     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Check the request response for errors     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: $VAR1 = {     
                'responseContent' => '{"productStatus":"Removed","productSN":"CETV0000000001","productModel":"UNITY","veStatus":"Online","veVersion":"3.32.00.08","veSN":"ABCDEFGHIJKLMN","scriptRequests":[]}',     
                'responseDate' => 'Mon, 24 Dec 2018 04:12:12 GMT',     
                'responseCode' => '200',     
                'responseType' => 'application/json'     
              };     
     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Action completed successfully with: 200     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: Extracting product status from keepalive 2.0 response     
      Mon Dec 24 04:12:12 2018 ESRS_VE.pl:18532: getKeepAlive2Status: product status is Removed     
      *******************