Dell EMC VxRack/VxRail: Unable to find diagnostics application (SUP0511)

           

   Article Number:     531641                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

VxRack SDDC 14G-1,VxRack SDDC Family

 

Issue:

 

 

Symptoms   

         
  •         Running the lifecycle controller Hardware diagnostics fails with the following error:     
  •    
User-added image   
        
      Unable to find Diagnostics application.Recommended ActionUpdate the Diagnostics application using the Firmware Update feature in Lifecycle Controller. For the latest Update Packages, contact your service provider.    
    
         
  •         The Hardware diagnostics version is 0 under the Firmware Update tab in the lifecycle controller. (The same can be checked from iDRAC > System > Inventory)     
  •    
   
    User-added image   
   
                                                                

 

 

Cause:

 

 

   
    According to Dell Server Support, It's very common for the Hardware diagnostics application to go missing.   
     
                                                           

 

 

Resolution:

 

 

Re-install the Hardware diagnostic application.     
     
      To re-Install the Hardware diagnostics application :     
      1. Download the Hardware diagnostics application from https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=30h00&oscode=wst14&productcode=poweredge-r640     
      2. From iDRAC > Maintenance > Manual update > Browse (Choose the .exe file you just downloaded it in #1)     
      3. Wait for the job to be completed.     
      4. Open the Lifecycle controller and run the Hardware diagnostics.