|Article Number: 532295||Article Version: 4||Article Type: Break Fix|
XtremIO Family,XtremIO X1,XtremIO X2
With XMS version 6.2.1-36 that is using the legacy ESRS-GW or Email Call Home Notifications configurations, the sending of a configuration file to CLM for the affected cluster is not working.
Note: This issue affects X1 and X2 clusters connected to an XMS with version 6.2.1-36.
Note: This issue does not affect the sending of alerts to CLM for the affected cluster or the triggering of Support Request based on these alerts.
Note: This issue does not affect the ESRS-VE Call Home Notifications configuration with XMS version 6.2.1-36.
Note: This issue does not affect connect-in/remote access to clusters connected to XMS with version 6.2.1-36.
Note: This issue does not affect CloudIQ services as these use the ESRS-VE Call Home Notifications configuration with XtremIO clusters.
Follow the steps below to check if the connected XMS is affected by this issue:
xmcli (tech) > show-xms
Name Index SW-Version Xms-IP-Addr Xms-Mgmt-Ifc REST-API-Protocol-Version IP-Version Default-User-Inactivity-Timeout
xms 1 6.2.1-36 <XMS IP> eth0 2.0 ipv4 10
xmcli (tech)> show-syr-notifier
Config-File-Frequency (hours): 24
Advisory-Polling-Interval (hours): 24
Connection Type: ESRS Gateway (Legacy)
Site Name: 15112364
Example: show-syr-notifier output when the Email Call Home Notifications configuration is currently set on the XMS
xmcli (tech)> show-syr-notifierEnabled: TrueFrequency (hours): 24ConnectEMC-Config: ----->ConnectionType: EmailEmailServer: smtp-serverEmailSender: xmsEmailAddress: email@example.comSite Name: 15112364PSNT: XIOAPPLAB00101
This issue is due to an XMS software issue with the SYR notifier service code for all ConnectEMC-based Call Home Notification configurations (i.e. legacy ESRS-GW and Email). Due to this issue, for these Call Home Notification configurations only, a cluster log bundle is generated but is not passed to ConnectEMC for sending to CLM.
To resume the sending of configuration files from the affected cluster, switch to the ESRS-VE Call Home Notifications configuration on the XMS connected to the cluster. For details on switching to the ESRS-VE Call Home Notifications configuration refer to Dell EMC KB# 519311 (https://support.emc.com/kb/519311).
This workaround is most suitable for XMSes connected to an ESRS-VE GW machine.
For XMSes currently connected to a customer SMTP server and using the Email Call Home Notification configuration, this workaround will require the customer to agree to use ESRS and to deploy an ESRS-VE GW machine. Refer to Dell EMC KB# 519311 for details on this.
Contact EMC Global Tech Support to perform this workaround on the connected XMS.