ViPR Controller: Failed to discover RecoverPoint: Discover RecoverPoint cluster failed.

           

   Article Number:     534685                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

ViPR Controller

 

Issue:

 

 

The user is unable to successfully discover their RecoverPoint ProtectionSystem in ViPR Controller :   
        

      Discovery failed for Protection System urn:storageos:ProtectionSystem:c019a07a-32a7-422f-9fc0-8d6dbc7cea39:vdc1 because Failed to discover RecoverPoint: Discover RecoverPoint cluster failed. Protection system: urn:storageos:ProtectionSystem:c019a07a-32a7-422f-9fc0-8d6dbc7cea39:vdc1, Failed to get statistics    
                                                             

 

 

Cause:

 

 

Statistics collection has been disabled on RecoverPoint.   
   
   
     
                                                           

 

 

Resolution:

 

 

   

      Open a collaboration with the RP team to re-enable statistics collection.     
      This will require a reboot of any RecoverPoint Appliance for which statistics collection is re-enabled.   

                                                             

 

 

Notes:

 

 

   

      RecoverPoint logs indicate statistics collection is disabled.     
            
      RP CLI files:     
            
      -->get_group_statistics -n       
        Error: No statistics available.       
                
        -->get_raw_statistics -n       
        Error: No statistics available.
     
            
      FAPI logs:     
     
      2019-06-10 13:12:20,866 [http-bio-7225-exec-10] (BaseFAPICommand.java:50) DEBUG - COMMAND ENTRY (user: admin) - GetSystemStatisticsCommand: params=[]       
        2019-06-10 13:12:20,868 [http-bio-7225-exec-10] (JniApiWrapper.java:1864) WARN  - Got unsuccessfull RV: MgmtRV [problems=MgmtProblems [mgmtRSSet=[MgmtRS [mgmtRC=MRC_NO_STATISTICS, additionalInfo=null]], isGood=false], returnValue=null]       
        2019-06-10 13:12:20,868 [http-bio-7225-exec-10] (JniApiWrapper.java:1866) DEBUG - RC is allowed, not failing: allowedRCs=[MRC_NO_STATISTICS]       
        2019-06-10 13:12:20,868 [http-bio-7225-exec-10] (GetSystemStatisticsCommand.java:27) WARN  - Got null as system stats, must be NO_STATISTICS..., returning null.       
        2019-06-10 13:12:20,869 [http-bio-7225-exec-10] (BaseFAPICommand.java:155) DEBUG - COMMAND RETURN (user: admin) - GetSystemStatisticsCommand       
        2019-06-10 13:12:28,418 [http-bio-7225-exec-10] (BaseFAPICommand.java:50) DEBUG - COMMAND ENTRY (user: admin) - GetSystemStatisticsCommand: params=[]       
        2019-06-10 13:12:28,419 [http-bio-7225-exec-10] (JniApiWrapper.java:1864) WARN  - Got unsuccessfull RV: MgmtRV [problems=MgmtProblems [mgmtRSSet=[MgmtRS [mgmtRC=MRC_NO_STATISTICS, additionalInfo=null]], isGood=false], returnValue=null]       
        2019-06-10 13:12:28,419 [http-bio-7225-exec-10] (JniApiWrapper.java:1866) DEBUG - RC is allowed, not failing: allowedRCs=[MRC_NO_STATISTICS]       
        2019-06-10 13:12:28,420 [http-bio-7225-exec-10] (GetSystemStatisticsCommand.java:27) WARN  - Got null as system stats, must be NO_STATISTICS..., returning null.       
        2019-06-10 13:12:28,420 [http-bio-7225-exec-10] (BaseFAPICommand.java:155) DEBUG - COMMAND RETURN (user: admin) - GetSystemStatisticsCommand       
        2019-06-10 13:17:28,109 [http-bio-443-exec-31] (BaseFAPICommand.java:50) DEBUG - COMMAND ENTRY (user: admin) - GetConnectionInfoCommand: params=[]