XtremIO X2: Failed NVRAM CallHome Alert (XTR2100303) (Dell EMC Correctable)

           

   Article Number:     535308                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

XtremIO Family,XtremIO X2

 

Issue:

 

 

The following NVRAM issues may occur regarding the NVRAM of the Storage Controller in an XtremIO X2 cluster:                                                                                                       

            Alert Name                      Symptom Code                      Description         
nvram_fru_failedXTR2100303The storage controller's NVRAM detected as failed
As a result of the above issues the Storage Controller will not be used for journaling.   
   
   
                                                                

 

 

Cause:

 

 

                                                                                                       

            Alert Name                      Symptom Code                      Cause         
nvram_fru_failedXTR2100303HW issue resulting in failed NVRAM
                                                             

 

 

Resolution:

 

 

If there is an alert raised for a failed NVRAM (2100303) please contact a member of Dell EMC Global Technical Support for assistance.   
   
    When contacting Dell EMC Global Technical Support for assistance, ensure that you have a fresh XtremIO log bundle available for attachment to the Service Request (SR) to expedite the review process. To collect an XtremIO log bundle, follow the instructions in KB 334928 - How to collect XtremIO log bundle for analysis by EMC Global Technical Support.   
   
    Note: Resolution of the issue may require Dell EMC Global Technical Support to dispatch a field engineer to the site (if there is no field engineer on-site already)
                                                           

 

 

Notes:

 

 

An automatic Dell EMC Global Services Service Request (SR) will be generated for the symptom code of this KB Article for clusters actively connected to SRS.