IDPA 2.3 Post update patch 626021 may cause the ACM GUI to go unavailable. The Dashboard shows DPA, DPC, DPS with red exclamation. Virtualization components show "Unable to parse Infrastucturecomponents.xml file"

           

   Article Number:     534569                                   Article Version: 4     Article Type:    Break Fix 
   

 


Product:

 

Integrated Data Protection Appliance Family,Integrated Data Protection Appliance Software,Integrated Data Protection Appliance,Integrated Data Protection Appliance 2.3,DP4400 Appliance,DP5800 Appliance,DP8300 Appliance,DP8800 Appliance

 

Issue:

 

 

   

         
  •         On the ACM GUI, we see that components have red exclamation with alerts showing the services not in running state. In really all services are up on the IDPA components like Avamar , DD, DPA, etc.      
  •    
   
               User-added image       
       
        The patch completes successfully with Warning "Failed to start dashboard threads"       
        As per the README file for this patch, this is normal and can be ignored. However we see an additional alert " Unable to Parse Infrastructurecomponents.xml file". 
   
        
         
  •         On the ACM CLI, we see that the Infrastructurecomponents.xml appears to be missing and we have a copy of that file present with the name "Infrastructurecomponents.xml.bak".     
  •    
   
      ls -lrth /usr/local/dataprotection/var/configmgr/server_data/configThe output may look like the following example :acm:/usr/local/dataprotection/var/configmgr/server_data/config # ls -lrthtotal 64K-rwxr-xr-x 1 idpauser idpauser  518 Apr 27 12:19 supportconfig.xml-rwxr-xr-x 1 idpauser idpauser  231 Apr 27 12:19 dpaconfig.xml-rwxr-xr-x 1 idpauser idpauser  233 Apr 27 12:19 avamarconfig.xml-rwxr-xr-x 1 idpauser idpauser  249 Apr 27 12:19 dpsconfig.xml-rwxr-xr-x 1 idpauser idpauser  174 Apr 27 12:19 dpcconfig.xml-rwxr-xr-x 1 idpauser idpauser  375 Apr 27 13:05 datadomainconfig.xml-rwxr-xr-x 1 idpauser idpauser  685 Apr 27 13:35 InfrastructureComponents.xml.bak-rwxr-xr-x 1 idpauser idpauser  250 Apr 27 13:36 vcenterconfig.xml-rwxr-xr-x 1 idpauser idpauser 3.1K May 21 15:46 componentCredentials.xml.bak-rwxr-xr-x 1 idpauser idpauser 3.1K May 21 15:46 componentCredentials.xml-rwxr-xr-x 1 idpauser idpauser 3.1K May 21 15:46 commonconfig.xml-rwxr-xr-x 1 idpauser idpauser  428 May 21 15:46 ldapconfig.xml-rwxr-xr-x 1 idpauser idpauser  734 May 21 15:48 esrsconfigstatus.xml-rwxr-xr-x 1 idpauser idpauser  194 May 21 15:48 esrsconfig.xml-rw-r----- 1 idpauser idpauser 1.4K May 27 13:42 solutionId.xml-rwxr-xr-x 1 idpauser idpauser 1.1K May 27 13:47 exchangetoken.json    
   
    We can see that the Infrastructurecomponents.xml file is missing in the config folder.    
        
         
  •         The dataprotection_Webapp service also appears to be missing:     
  •    
   
           acm:/usr/local/dataprotection/var/configmgr/server_data/logs # service dataprotection_webapp status       
               service: no such service dataprotection_webapp
   
        
     
   
         
  •         Verify if the dataprotection rpm file is missing by running command "rpm -qa | grep -i dataprotection"     
  •    
    
      acm:/usr/local/dataprotection/var/configmgr/server_data # rpm -qa |grep -i dataprotectiondataprotection-upgrade-2.3.0-626021.x86_64    
   
    If the system (ACM) has been rebooted, you see the output below:   
      acm:/usr/local/dataprotection/var/configmgr/server_data/logs # rpm -qa | grep -i dataprotectionacm:/usr/local/dataprotection/var/configmgr/server_data/logs #     
   
    This confirms that the ACM dataprotection rpm is missing post the implementation of 2.3 post update patch.    
   
        
           
   
   
                                                                

 

 

Cause:

 

 

Engineering team is currently trying to find the root cause for this issue. This IDPA 2.3 Post update patch 626021 has been pulled from EMC Support Site until further notice.                                                            

 

 

Resolution:

 

 

Please contact IDPA DP Solutions team referencing this KB article to resolve this issue.                                                            

 

 

Notes:

 

 

Reference:   

      DTA 534782: IDPA 2.3.0: If Post Patch Release 626021 is applied, it may result in the ACM GUI becoming inoperable after restarting