Data Domain: Unsupported PSU on DD6300 / DD6800 / DD9300 (EOS)

           

   Article Number:     533733                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

Data Domain,Data Domain Deduplication Storage Systems,DD6300 Appliance,DD6800 Appliance,DD9300 Appliance,Integrated Data Protection Appliance Family,Integrated Data Protection Appliance Hardware,DP5300 Appliance,DP5800 Appliance,DP8300 Appliance

 

Issue:

 

 

A revised/2nd Generation Power Supply Unit (PSU) is being shipped for the models listed below.     
      This may result in the new PSU not being recognised by the DD unit and/or an 'Unsupported PSU' warning seen within BIOS.     
     
      Applies To:
   

         
  •         DD6300 / DD6800 / DD9300     
  •      
  •         DP5300 / DP5800 / DP8300     
  •      
  •         DD OS 6.0 at or below DD OS 6.0.2.40     
  •      
  •         DD OS 6.1 at or below DD OS 6.1.2.30     
  •      
  •         DD OS 6.2 at or below DD OS 6.2.0.10     
  •    
   
    Symptoms:   
         
  •         PSU not recognised when inserted     
  •      
  •         Warning within the BIOS log (See AutoSupport or #log view debug/platform/bios.txt)     
  •    
Example:    
        
        11 | 11/03/2018 | 06:16:15 | EPOST Warning Messages Power Supply A0 | Miscellaneous | Asserted ELOG(44) WARNING: PSU 0 is not supported(0x000B0044)  12 | 11/03/2018 | 06:16:16 | EPOST Warning Messages Power Supply A1 | Miscellaneous | Asserted ELOG(44) WARNING: PSU 1 is not supported(0x000B0044)    
   
                                                                

 

 

Cause:

 

 

The 2nd Generation PSU's are not currently recognised within DDOS (DataDomain Operating System) as a supported hardware component.                                                           

 

 

Change:

 

 

Appropriate changes have been made within newer DDOS versions to accept the revised PSU's.                                                           

 

 

Resolution:

 

 

This issue is fixed in the following DDOS versions:   

         
  •         6.0.2.50     
  •      
  •         6.1.2.40     
  •      
  •         6.2.0.20     
  •    
The following manual workaround/fix should be applied if DDOS cannot be upgraded:     
      DD OS 6.x Firmware Updates for some Data Domain Hardware
   
        
                                                                

 

 

Notes:

 

 

DD OS version can be confirmed via command ‘#system show version’.     
      Example;     
      # system show version     
      Data Domain OS 6.0.2.30-606339     
            
      Firmware upgrade status can be checked via command ‘system upgrade history’.     
      Example     
      # system upgrade history      
      Version           Partition   State     Time                Package                
                        Number                                                           
      ---------------   ---------   -------   -----------------   ------------------     
      6.0.2.30-606339   1           INSTALL   04/10/19 15:10:54                          
      6.0.2.30-606339   1           UPGRADE   05/02/19 23:00:50   hera_bug225612_fix     
      ---------------   ---------   -------   -----------------   ------------------
   
   
    Part Details:     
      1st Generation PSU:     
      PN: 071-000-608-01      
      Description: GEN1 PLUS CFF Wide Range 1050W ACDC PSU     
     
      2nd Generation PSU:     
      PN: 071-000-712-01        
      Decription: GEN2 CFF 1100W AC DC AET Power Supply