VxRail: VxRail 4.7.x upgrade fails on ESXi host with secure boot enabled[1]

           

   Article Number:     529655                                   Article Version: 5     Article Type:    Break Fix 
   

 


Product:

 

VxRail Software 4.7

 

Issue:

 

 

Upgrade failed on upgrading ESXi host. Observed similar errors in VxM GUI, and also in lcm.log,   
                                                  

2019-01-23T15:22:56.303+0000 ERROR [pool-9-thread-1] com.vce.lcm.service.batch.BatchUpgrade BatchUpgrade$1.onError:732 - Attempt 1/3 failed             
                 com.vce.lcm.exception.LCMInternalException: {"VIB": {"Message": " [InstallationError] Failed to setup upgrade using esx-update VIB: (None, \"Failed to mount tardisk /tmp/esx-update-2484386/esxupdt-2484386 in             
                 ramdisk esx-update-2484386: [Errno 1] Operation not permitted: '/tardisks.noauto/esxupdt-2484386'\")       vibs = ['VMware_bootbank_esx-update_6.7.0-1.39.11675023'] Please refer to the log file for more det             
                 ails.", "Success": false}
   
    User-added image                                                           

 

 

Cause:

 

 

The issue above happens if secure boot is enabled on the nodes                                                           

 

 

Change:

 

 

Customer manually enabled secure boot on the nodes in the cluster                                                           

 

 

Resolution:

 

 

This issue is resolved in ESXi 6.7 update 2 which ships with VxRail versions 4.7.200 and later.   
   
    Note: The fix is only active after the host is updated to VxRail 4.7.200+, upgrades from earlier releases of VxRail 4.7 will to 4.7.200+ will need to apply the workaround below.   
   
    To workaround the issue on earlier releases of VxRail 4.7:   

         
  •         Disable secure boot on ESXi hosts and retry upgrade.     
  •      
  •         Refer to KB529658 (Level 40 Internal Article) about how to disable secure boot on ESXi hosts.     
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