VPLEX: Attempting to install "Digital Licensing" from one cluster (METRO) fails for peer cluster[1]

           

   Article Number:     526794                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

VPLEX Series,VPLEX VS6,VPLEX VS2,VPLEX Metro,VPLEX GeoSynchrony 6.1

 

Issue:

 

 

Attempting to install the "Digital License" file via the GUI for a VPLEX Metro setup fails in below scenario's:   
   
    -- Login to VPLEX Cluster-1 management server IP, the .lic file for cluster-1 is accepted while the .lic file for cluster-2 fails by   
        throwing below error message   
   
    -- Login to VPLEX Cluster-2 management server IP, the .lic file for cluster-2 is accepted while the .lic file for cluster-1 fails by   
        throwing below error message   
   
    Error message for each situation above:   
   
    "Error-'VPLEXID' property value does not match with the cluster TLA 'CKM00XXXXXX' for the feature 'XXXXX'. Refer to the EMC VPLEX Troubleshooting Guide to resolve this issue".   
   
   
   
     
                                                           

 

 

Cause:

 

 

Although the GUI can show the installed licenses for both VPLEX clusters connected in a Metro setup, when attempting to add the license the code internally checks for "VPLEXID" of the cluster management server  the installation is being preformed from and compares it to the "VPLEXID" in the .lic file. If you are on cluster-1 trying to install the eLicense on cluster-2 there will be a mismatch between the cluster-1 VPLEXID you are running the install of the eLicense from and the "VPLEXID" included in the .lic file of the remote VPLEX cluster and an error will be triggered and the license file will not be accepted.   
   
        
        
     
                                                           

 

 

Resolution:

 

 

In-order to resolve the issue, please install the .lic file by logging into each Cluster GUI individually as adding license file from a single GUI cluster console does not work for its peer cluster:   
   
    Cluster-1:   
    1) Login to the Cluster-1 management server GUI console   
    2) Install the .lic file of cluster-1 only and add the .lic file for cluster-1.   
   
   
    Cluster-2:   
    1) Login to the Cluster-2 management server GUI console   
    2) Install the .lic file of cluster-2 only and add the .lic file for cluster-2.   
   
   
    Below screenshots show the location of "Digital License" file in a cluster :   
   
    User-added image   
   
   
    User-added image