Recoverpoint for Virtual Machines: Unable to connect sites between two clusters[1]

           

   Article Number:     531879                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

RecoverPoint for Virtual Machines

 

Issue:

 

 

-Unable to connect Clusters even when the two clusters are correctly configured , Gateways are correct and telnet working which confirm to customers that the clusters are able to connect and reach each other.   
   
    User-added image
                                                           

 

 

Cause:

 

 

In environments which as a security hardening disable ICMP Protocol causing functions such as ping to fail on the network, this causes several tests that the Deployment Manager perform prior to joining an RP cluster to a system.                                                           

 

 

Change:

 

 

ICMP protocol disabled on the network or between the 2 RP clusters we want them to join each other to create an RP system.                                                           

 

 

Resolution:

 

 

Workaround:    
   
    Enable ping between sites to allow DM to progress with a cluster join operation.   
   
    Resolution:    
   
    Dell EMC engineering is currently investigating this issue. A permanent fix is still in progress. Contact the Dell EMC Customer Support Center or your service representative for assistance and reference this solution ID.