Data Domain: Unable to log into GUI, SSH shows system in limited session and CLI reporting error: *** Error connecting to management service at "localhost"[1]

           

   Article Number:     530133                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

Data Domain,DD OS 6.1

 

Issue:

 

 

   

      - System in Limited Session     
      - Cannot log into DDEM.     
      - Cli commands reporting *** Error connecting to management service at "localhost"     
      - SMS appears to core dump and will not start.     
          

   

      Welcome to Data Domain OS 6.1.x.x     
      -----------------------------------------     
      (limited session) #     
          

                                                             

 

 

Cause:

 

 

   

      Eval Elicense has expired.   

   

      SMS.log   

   
NOTICE: Elicense refresh error: DD_DDBOOST license: **** Invalid locking id of DD_DDBOOST..NOTICE: Elicense refresh error: DD_REPLICATION license: **** Invalid locking id of DD_REPLICATION..    
                                                             

 

 

Resolution:

 

 

Perform the below steps:   

         
  1.         Get a new permanent or eval license file.     
  2.      
  3.         Replace it with the one in /ddr/etc/licenses/license.lic     
  4.    
   
       # mv /ddr/etc/licenses/license.lic /ddr/etc/licenses/license.lic_orig.    # touch /ddr/etc/licenses/license.lic    # vi /ddr/etc/licenses/license.lic and paste the new license and save it.    
   
         
  1.         Restart SMS .     
  2.    
   
      # se sms restart    
   
         
  1.         View update elicense.     
  2.    
   

            # elicense show   

   

      From /ddr/etc/license/license.lic     
      INCREMENT DD_REPLICATION EMCLM 1 permanent uncounted \         
                   
VENDOR_STRING=ENV=INT-PERM; HOSTID=ANY ISSUER=EMC \     
               ISSUED=29-Nov-2012 NOTICE="ACTIVATED TO SiteID: 12345678" \     
               SIGN="00D7 4498 C02F 4AD5 5EBA 0041 9637 6E00 9D33 2E6B 1705 \     
               88E7 52xxxxx"      
     
      Note:  You can see it says "permanent uncounted\for permanent license.