XtremIO X2: Show Remote Protection IP links output is empty after XMS upgrade to version 6.2.1[1]

           

   Article Number:     530836                                   Article Version: 8     Article Type:    Break Fix 
   

 


Product:

 

XtremIO Family,XtremIO X2

 

Issue:

 

 

When attempting to list exiting remote protection IP links via the XMCLI or the WebUI, the list appears as empty.   
        

      xmcli (tech)> show-remote-protection-ip-links        
        No matches found        
       
        xmcli (tech)> show-alerts       
        38 Protection session state is unknown. major
   
   
    This affects environments where only one of the XMS is running version 6.2.1-36 while the peer XMS is running a lower version (i.e. versions 6.1.0-x through 6.2.0-x).                                                           

 

 

Cause:

 

 

This issue is caused due to software version mismatch between the two replication XMS. Some of this will be visible when running the command from the following example on the XMS that's running 6.2.1:   
        

      xmcli (tech)> show-remote-protection-peer-xms        
        XMS-Alias Index SW-Version IP-Address XMS-Connectivity-State        
        xms 0 6.2.1-36 xxx.xxx.xxx.xxx connected        
        RemoteXMS1 0 6.1.0-UNKNOWN yyy.yyy.yyy.yyy connected        
        RemoteXMS2 0 6.1.0-UNKNOWN zzz.zzz.zzz.zzz connected
   
                                                             

 

 

Resolution:

 

 

To resolve the issue, use one of the following two methods:   

         
  1.         Upgrade the peer XMS to version 6.2.1-36. This will resolve the software version mismatch     
  2.      
  3.         List and manage the remote protection IP links via the XMS that is running the earlier version (i.e. not the XMS with version 6.2.1-36)     
  4.    
                                                             

 

 

Notes:

 

 

Related XtremIO JIRA tracking number: XIO-63647   
    Access to JIRA is permitted only to authorized technical support personnel.