ViPR SRM: ViPR SRM 4, 2 Unity arrays discovered successfully but are not reporting[1]

           

   Article Number:     525505                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

ViPR SRM 4.2

 

Issue:

 

 

Some Unity arrays running OE 4.3.1 discovered successfully but are not reporting.   
   
    User-added image   
    VNX collector manager log had warnings and severe errors:   
        

WARNING -- [2018-09-12 20:19:06 BST] -- HttpRequestGroup::handleResponse(): Unable to connect to host xxxxxxxxxx-xxxx.xx.xxxxxi.xxx (500) for request https://@{host}/cas/login;@{jsessionid}?username=@{username?url}&password=@{password?url}&lt=@{lt}&execution=@{execution}&_eventId=submit in requets group Unity-loginURL. Server returned the following message: Internal Server ErrorSEVERE -- [2018-09-12 20:19:06 BST] -- HttpRequestRetriever::execute(): Unable to retrieve stream on any configured request group!SEVERE -- [2018-09-12 20:19:06 BST] -- AbstractJobExecutor::executeJobRunner(): Error while executing job UNITY-ALERTS -> Login removing it from the queuecom.watch4net.apg.concurrent.JobExecutionException: Unexpected error when running step in job UNITY-ALERTS -> Login    
                                                             

 

 

Cause:

 

 

This is a compatibility issue.   
    From ViPR SRM 4.2.0 Support Matrix   
   
    User-added image
                                                           

 

 

Resolution:

 

 

Upgrade to latest available version of  ViPR SRM. As of version 4.2.1, the following are supported:   
   
    OE 4.0, 4.0.1, 4.0.2, 4.1, 4.1.1, 4.1.2, 4.2, 4.2.1, 4.2.2,   
    4.2.3, 4.3, 4.3.1 (Block and File)