ViPR Controller: Create or delete volume in pending state or fail with error: Unable to call Storage Provider successfully

           

   Article Number:     532105                                   Article Version: 4     Article Type:    Break Fix 
   

 


Product:

 

ViPR Controller

 

Issue:

 

 

Error occurs while creating or deleting a volume from ViPR C.    
   
    Error 16000: Error occurred running an SMIS command. Message: The job has failed: Encountered an internal error during volume create job status processing : One or more parameter values passed to the method are not valid. (com.emc.cmp.osls.se.symm.impl.ApiInstance.com::emc::cmp::osls::se::symm::impl::ApiInstance::populate:119 C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_NOT_FOUND file: ApiInstance.cpp line: 231 func: com::emc::cmp::osls::se::symm::impl::ApiInstance::populate message: show() fail to populate class 'SE_ConcreteJob') Description: Creating volumes: Volume: christof_test_vol-1 (urn:storageos:Volume:15c9dca3-8f35-4f68-85ec-f356ea8xxxxx:vdc1) Volume: christof_test_vol-2 (urn:storageos:Volume:5c7d56af-73ca-491c-84e1-261aadebxxxx:vdc1) Additional errors occurred during processing. Each error is listed below. Additional Message: Unable to call Storage Provider successfully. Caused by: HTTP 400 - Bad Request (CIMError: "request-not-well-formed") Rollback encountered problems cleaning up null and may require manual clean up Rollback encountered problems cleaning up null and may require manual clean up Description: Rollback Creating volumes: Volume: <volume_name> (urn:storageos:Volume:15c9dca3-8f35-4f68-85ec-f356ea8xxxxx:vdc1) Volume: christof_test_vol-2 (urn:storageos:Volume:5c7d56af-73ca-491c-84e1-261aadexxxxx:vdc1) Error 16000: Error occurred running an SMIS command. Message: The job has failed: Encountered an internal error during volume create job status processing : One or more parameter values passed to the method are not valid. (com.emc.cmp.osls.se.symm.impl.ApiInstance.com::emc::cmp::osls::se::symm::impl::ApiInstance::populate:119 C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_NOT_FOUND file: ApiInstance.cpp line: 231 func: com::emc::cmp::osls::se::symm::impl::ApiInstance::populate message: show() fail to populate class 'SE_ConcreteJob') Description: Creating volumes: Volume: <volume_name> (urn:storageos:Volume:15c9dca3-8f35-4f68-85ec-f356ea86xxxx:vdc1) Volume: <volume_name> (urn:storageos:Volume:5c7d56af-73ca-491c-84e1-261aadexxxxxx:vdc1) Additional errors occurred during processing. Each error is listed below. Additional Message: Unable to call Storage Provider successfully. Caused by: HTTP 400 - Bad Request (CIMError: "request-not-well-formed") Rollback encountered problems cleaning up null and may require manual clean up Rollback encountered problems cleaning up null and may require manual clean up Description: Rollback Creating volumes: Volume: christof_test_vol-1 (urn:storageos:Volume:15c9dca3-8f35-4f68-85ec-f356eaxxxxxx:vdc1) Volume: christof_test_vol-2 (urn:storageos:Volume:5c7d56af-73ca-491c-84e1-261aadexxxxxx:vdc1)   
     
                                                           

 

 

Cause:

 

 

Storage Provider is high on memory or needs reboot.                                                           

 

 

Resolution:

 

 

Perform the below steps:    
   
    1) Reboot the Storage Provider    
    2) Clear all pending tasks if the order didn't fail   
    3) Remove any ZK locks related to the tasks    
    4) Resubmit the order